Phoenix - Your AI AssistantHelp you better leverage your Zendesk investment
Delivery in
5 days
- Views 73
Amount of days required to complete work for this Offer as set by the freelancer.
Rating of the Offer as calculated from other buyers' reviews.
Average time for the freelancer to first reply on the workstream after purchase or contact on this Offer.
What you get with this Offer
! You are likely only using 30% of Zendesk's potential Discover the 70% You’re Not Using.
If you're like most tech leaders I speak with, your team is only scratching the surface of what Zendesk can do.
According to Zendesk's own data, fewer than 40% of companies use even half of the platform’s capabilities leaving behind major efficiency gains in automation, reporting, and customer self-service.
What’s Included?
> Deep-dive review of your current Zendesk configuration (1 instance)
> Gap analysis comparing your setup vs. platform best practices
> Identify unused or underused features (bots, analytics, workflows, self-service)
> Maturity score and recommendations by capability area
> Prioritized improvement roadmap with effort vs. impact chart
> Optional: Implementation of high-impact quick wins
This Service Helps You:
> Maximize ROI on your Zendesk investment
> Spot inefficiencies and capability gaps
> Build a roadmap for automation, AI, and scalable growth
> Improve agent productivity and customer satisfaction
Why me?
1. Zendesk Certified Expert
2. 27 years of business & technology consultancy
3. Delivered automation at scale across fintech, SaaS, and public sector
4. Specialist in customer success, AI integration, and digital transformation
5. Proven ability to lower support costs without sacrificing customer experience
If you're like most tech leaders I speak with, your team is only scratching the surface of what Zendesk can do.
According to Zendesk's own data, fewer than 40% of companies use even half of the platform’s capabilities leaving behind major efficiency gains in automation, reporting, and customer self-service.
What’s Included?
> Deep-dive review of your current Zendesk configuration (1 instance)
> Gap analysis comparing your setup vs. platform best practices
> Identify unused or underused features (bots, analytics, workflows, self-service)
> Maturity score and recommendations by capability area
> Prioritized improvement roadmap with effort vs. impact chart
> Optional: Implementation of high-impact quick wins
This Service Helps You:
> Maximize ROI on your Zendesk investment
> Spot inefficiencies and capability gaps
> Build a roadmap for automation, AI, and scalable growth
> Improve agent productivity and customer satisfaction
Why me?
1. Zendesk Certified Expert
2. 27 years of business & technology consultancy
3. Delivered automation at scale across fintech, SaaS, and public sector
4. Specialist in customer success, AI integration, and digital transformation
5. Proven ability to lower support costs without sacrificing customer experience
What the Freelancer needs to start the work
1. Your specific challenges, goals, pain points, and a clear statement of your definition of success with regards to this project offer.
2. Admin level access to your Zendesk production environment.