Phoenix - Your AI AssistantEnterprise AI Chatbot: Multi-Department, Multi-Bot System
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5 days
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What you get with this Offer
I will build an enterprise-grade AI chatbot platform supporting multiple specialised bots across different departments or use cases — covering a shared infrastructure layer (authentication, logging, analytics), department-specific knowledge bases and personas (sales, support, HR, IT helpdesk), intelligent routing directing users to the correct specialised bot, and an admin dashboard for managing all bots centrally. Large organisations need different conversational behaviour, knowledge scope, and escalation paths for different departments; building each as an isolated bot duplicates infrastructure investment, while a properly architected multi-bot platform shares the technical foundation while keeping each bot's knowledge and persona appropriately scoped.
The platform covers a shared backend infrastructure (authentication, conversation logging, analytics aggregation), per-department RAG knowledge bases and system prompts, an intent router directing initial queries to the correct specialised bot, department-specific escalation paths to the relevant human team, and an admin dashboard for monitoring conversation volume, accuracy, and escalation rates across all bots.
Designed for larger organisations needing AI chatbot capability across multiple departments who want a coherent, centrally manageable platform rather than fragmented, independently built bots.
The platform covers a shared backend infrastructure (authentication, conversation logging, analytics aggregation), per-department RAG knowledge bases and system prompts, an intent router directing initial queries to the correct specialised bot, department-specific escalation paths to the relevant human team, and an admin dashboard for monitoring conversation volume, accuracy, and escalation rates across all bots.
Designed for larger organisations needing AI chatbot capability across multiple departments who want a coherent, centrally manageable platform rather than fragmented, independently built bots.
What the Freelancer needs to start the work
Please describe the departments or use cases requiring separate bots, each department's knowledge base and escalation requirements, your organisation's authentication system, and your admin reporting requirements.