Do zendesk configuration and implementation

As a seasoned Zendesk professional, I offer extensive experience in implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Teams, Professional, and Enterprise). With a proven track record of managing multiple Zendesk accounts for clients, I provide customized solutions tailored to your business's unique needs.

I have created multiple Zendesk applications / addons with ZAF (Zendesk Apps Framework) to improve support operations.

I have created and modified multiple Zendesk Guide themes, to include custom features like: sidebar, in-article table of content, navigation etc.

My expertise includes:
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Creating thousands of macros, tags, triggers, and automations
Setting up and connecting email accounts
Routing messages to the appropriate teams
Customizing account settings via ticket, organization, and user fields
Advanced customization through apps and API connections
Improving customer experience with Guide and Answer Bot implementation