Phoenix - Your AI AssistantDiagnose and fix one computer problem remotely, Windows or Mac
Delivery in
1 day
- Views 2
Amount of days required to complete work for this Offer as set by the freelancer.
Rating of the Offer as calculated from other buyers' reviews.
Average time for the freelancer to first reply on the workstream after purchase or contact on this Offer.
What you get with this Offer
What you get: One 60-minute remote tech support session on your Windows or Mac computer, plus a short written summary of what was fixed and any follow-up steps.
What I can help with in the session:
- Slow or freezing computers - diagnosis and cleanup
- Software installation, setup, and configuration
- Windows 10/11 issues: updates, drivers, error messages, blue screens
- Mac, MacBook, iMac and other Apple device issues
- Wi-Fi, printer, and peripheral connection problems
- Email setup and account/sync problems
- Virus and malware removal
- Backup setup and file recovery guidance
- New device setup and data transfer
How it works:
1. After ordering, send me a description of the problem with screenshots or photos of any error messages.
2. We agree a time for the session - I will confirm within a few hours.
3. I connect via secure remote access, or we work through it by chat or voice if you prefer, and fix the issue live while you watch.
4. You receive a written summary of the work done and my recommendations.
Delivery: within 1 day of receiving your problem details.
Please note: this covers one hour of remote support on a single computer. Hardware repairs, data recovery from failed drives, and business network or server work are not included. Message me first and I will tell you honestly whether I can help.
What I can help with in the session:
- Slow or freezing computers - diagnosis and cleanup
- Software installation, setup, and configuration
- Windows 10/11 issues: updates, drivers, error messages, blue screens
- Mac, MacBook, iMac and other Apple device issues
- Wi-Fi, printer, and peripheral connection problems
- Email setup and account/sync problems
- Virus and malware removal
- Backup setup and file recovery guidance
- New device setup and data transfer
How it works:
1. After ordering, send me a description of the problem with screenshots or photos of any error messages.
2. We agree a time for the session - I will confirm within a few hours.
3. I connect via secure remote access, or we work through it by chat or voice if you prefer, and fix the issue live while you watch.
4. You receive a written summary of the work done and my recommendations.
Delivery: within 1 day of receiving your problem details.
Please note: this covers one hour of remote support on a single computer. Hardware repairs, data recovery from failed drives, and business network or server work are not included. Message me first and I will tell you honestly whether I can help.
What the Freelancer needs to start the work
A description of the problem, screenshots or photos of any error messages, your operating system (Windows 10, Windows 11, or macOS version), and your general availability so we can schedule the session.