What you get with this Offer
You will need a customer survey to address specific situations/scenarios. I will provide you with a ready-to-use survey questionnaire addressing the following scenarios (and specific requirements on request).
- To evaluate the launch of a new product/service and design a new product/service concept;
- To assess the level of customer service and if it meets the company standards : technical services, pre-after sales services, knowledge of the sales advisors;
- To identify if there is a gap in the product/service range:
- To benchmarking your competitors based on the perception customers have in their mind;
- To assess the customer's website navigation and their experience on site;
- To evaluate the customer experience during a mystery shopping: buying experience, motivation to purchase again and customer service;
- To collect insights to help you target your offerings (products/services) to the right markets;
- To implement new product development based on the desires of the customers;
- Assess the level of customer satisfaction with the company/products/services/customer service/technical support.
If the list is not exhaustive..please feel free to message me with your specific requirements and specifications.
I will provide unlimited design customers' surveys until your are 100% happy.
I can customise the layout of the questionnaire based on your requirements.
Before purchasing this , please contact me to gain a better understanding of the scenario and if there are additional needs to be addressed with the customer survey.
What the Freelancer needs to start the work
Define the objective/scenario of the survey:
- assess website navigation;
- Mystery shopping;
- Customer satisfaction;
- New product launch
- Presentation of the brand and the company;
- Description of the products/services offered;
- Business needs and opportunities (if known)
- Business challenges/issues (if any)
- Any additional requirements
Please feel free to message me if I can help you with any other query.
It was a breeze to collaborate with Eleonora - communication and attitude was fantastic!
Lovely to work with. Questionnaire was well structured.
A joy working with Eleonora. Designed a survey which I'm very pleased with
Thanks Flossy for your review. You provided me with all necessary info for me to design the required survey. I'd be very pleased to work with you again.
Amazing job- extremely professional and knowledgeable. Will work with again in the future.
I definitely would like to work with you again. Interesting project!