My name is Jaskaran Singh and I am extremely passionate towards Salesforce. I have 3 years of Salesforce experience. I am a highly motivated individual.
• A knowledgeable, responsible,...Read moreMy name is Jaskaran Singh and I am extremely passionate towards Salesforce. I have 3 years of Salesforce experience. I am a highly motivated individual.
• A knowledgeable, responsible, and creative Salesforce Administrator with a can do positive attitude.
• Able to manage Salesforce.com CRM applications. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
• Have sincerity, confidence, conceptual insight into problems, and a high level of self-motivation which enables me to perform at the highest level possible.
• Have a solid understanding of business processes.
• Able to maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the Salesforce.com application
• Able to Define Lookup and Master-Detail relationships between objects to establish connectivity among the objects.
• Accept with pleasure the challenges and goals that organization could assign me, with good handle of interpersonal relationships.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Designed, and developed Custom objects, Record Types, Formula fields, validation rules, page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs for my own expertise gain.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers. Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Used Organization Security, network Security and Session Security to implement Platform Security.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions.
• Integrated applications with Salesforce.com using SOAP web services API and Web Sphere Cast iron.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder.
• Developed several custom Reports, Custom Report Types to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
