Phoenix - Your AI AssistantCustomer Service Copilot — AI Support Agent Suggestions
Delivery in
5 days
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What you get with this Offer
I will build a customer service copilot for your support team — providing agents with AI-suggested responses based on the customer query, knowledge base, and conversation history, enabling agents to accept, edit, or reject suggestions rather than writing from scratch for every response. Support agent copilots consistently reduce average handling time by 30-50% by eliminating the time agents spend writing standard responses from scratch — the agent's role shifts from writing to quality review and personalisation, which is both faster and more appropriate for human cognitive effort.
The copilot covers customer query analysis, knowledge base RAG retrieval for relevant content, AI response draft generation, an agent interface showing suggested responses with edit capability, acceptance/rejection tracking for copilot quality monitoring, and helpdesk platform integration.
The copilot covers customer query analysis, knowledge base RAG retrieval for relevant content, AI response draft generation, an agent interface showing suggested responses with edit capability, acceptance/rejection tracking for copilot quality monitoring, and helpdesk platform integration.
What the Freelancer needs to start the work
Please share your helpdesk platform, your knowledge base content, your response tone guidelines, your agent interface for copilot embedding, and your expected ticket volume.