Professional Experience:
Over 15 years' experience in the corporate world. Held senior management and leadership positions in Fortune 500 companies in diverse industries (Technology,...Read moreProfessional Experience:
Over 15 years' experience in the corporate world. Held senior management and leadership positions in Fortune 500 companies in diverse industries (Technology, Telecom, Financial Services and outsourcing). Experienced senior management professional with proven track record of delivering profitability, sustainable business growth, operational optimization, project management and driving innovation. Over 4 years as a business coach and consultant for Startups, small and medium businesses specializing in business strategy and planning, business process design, operations performance optimization, project management, organization design, cost and revenue management and people strategy.
Why I do what I do:
I get a kick out of solving problems and shaping new businesses. It is one of the key reasons I quit the corporate world and set up my own small business consulting company.
The more complex the problem, the more interesting it is and the more gratifying it is to solve.
If you have a business problem that is hampering your ability to generate more revenue, keep your customers happy, optimize your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution.
Helping small businesses, startups and entrepreneurs accomplish what they set out to do provides me with opportunities to learn new industries, become better at what I do and in turn benefit you because you partner with a consultant who can apply cross industry insight to improve YOUR businesses.
Having a brilliant business idea and setting up a successful business based on that idea are two very different things. One needs creativity, passion and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I understand this very well and I can work with you to establish an organization and business that is set for long term, sustainable success.
As an entrepreneur and consultant, I learn as much from you, my client, as you may, from me, and I apply what I've learnt, in future projects. Over time, this has helped me become a better consultant and develop knowledge and skill across a wide range of industries. I work collaboratively; I simply do not believe in working any other way.
My focus areas:
1. Business Planning and Market Research - I provide business planning and market research services for investor funding, or internal purposes.
2. Business Process Design/Improvement/Reengineering - Whether you want to establish business processes for your new company or are looking to streamline and improve your current business processes, I can work with you in developing robust and sustainable processes for your business.
3. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help.
4. E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. This includes products sold on marketplaces such as Amazon or those on your own webshops, and digital products such as e-learning courses and e-books.
5. Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone.
6. Learning Strategy and Instructional Design - Whether you're looking to get expert opinion on the effectiveness of your training curriculum or want to develop a framework for trainer effectiveness, my experience heading training functions of large global corporations will come in handy. Right from developing content for ILT to delivering training programs, you will find a partner for all your training needs here.
7. Business Coaching - A business owner often needs an "outside-in" view of their business; a different perspective and someone to keep them on track and to keep them accountable as they tackle the myriad challenges associated with running and growing a business. I can help.
Industry Experience:
1. Publishing
2. International Commodity Trade
3. Contact Center Operations
4. Financial Services
5. E-Commerce
6. Learning and development