I’m a confident, bubbly, enthusiastic, reliable, hardworking individual and I always relish a challenge and endeavour to give outstanding customer service.
I have over 10 years’...Read moreI’m a confident, bubbly, enthusiastic, reliable, hardworking individual and I always relish a challenge and endeavour to give outstanding customer service.
I have over 10 years’ experience in customer service, tele-sales, marketing and administration.
I have excellent oral and written communication skills and I can type 60 words per minute from reading and listening to audio. I have excellent administration skills and I am proficient with Microsoft Excel, Word, Outlook, PowerPoint, Adobe Reader, CRM, etc.
I have outstanding customer service skills and I get satisfaction when I help customers
As a tele-marketer I can complete a data cleanse, generate leads and sales, and telephone market research.
I can also help benefit your business by using my Own 7 Touch Stage Process. In this process you target the prospect by phone, letter and e-mail. By doing this, you increase contact by 80%. Not only this, but the prospect remembers you and you develop a friendly relationship with the contact.
I currently make 20 – 25 calls an hour on a data cleanse. In this cleanse I confirm, the company name, address, the contact desired and their position, their e-mail address and any relevant notes. I can also confirm any other desired information the client requires.
I make at least 15 calls an hour on follow up work. E.G Calling the prospect back to confirm they have received their catalogue or e-mail and turn this to my advantage and create an appointment or lead.
I create business to business databases for specific sectors.
Update databases to the client’s requirements.
I send marketing material via e-mail and in writing.
I create marketing material, usually a marketing e-mail (I can provide examples).
I first started my role as a Customer Service and Tele-Sales Advisor when I was 17 at Principle Mortgages. Just so I could earn an extra income, whilst I was at college. However, I progressed so quickly, that I ended up being the Assistant Manager at Principal Mortgages. The company then ceased trading.
I took my next step in my career by starting as an Order Processor at Kays, now known as Littlewoods (Shop Direct Group/SERCO). I then quickly progressed to become a Customer Service Advisor dealing with simple queries and I then trained to be a Senior Customer Service Advisor, where I would deal with complex enquiries. Once I had gained three years’ experience, I then became a supervisor for the floor I worked on. In this role I would deal with irate customers, customers who requested to speak to a supervisor and customers who had ongoing problems. I reached my full potential in this role, so I was then promoted to the E-Commerce department. In this position I would take incoming calls from customers, who had technical difficulties online and logging into their accounts. In this role I would respond to customer’s enquiries in writing. Unfortunately I was made redundant, after working at this company for six years.
I took my next step in my career by becoming the Tele-Sales Manager at Worcester Windows, where I worked for six months before it ceased trading. I then went to Anglian Home Improvements and become the Tele-Sales Manager there. After six months, I then became the Branch Manager on a temporary basis.
I then decided to gain more experience in marketing, so I decided to work for a friends business (Works Marketing) on a temporary basis (one year), as a business to business Tele- Sales Executive.
I finally decided to become self-employed, as I realised I had a vast experience in these industries and that I could make a name for myself.