Clear your Zendesk, Freshdesk or Gorgias ticket backlog

A backlog of unanswered tickets is quietly costing you customers and reviews. I'll clear up to 100 backlogged tickets in 5 days, properly, not with copy-paste replies. What's included: triaging every open ticket by urgency, resolving order, shipping, return and refund queries with complete answers, escalating genuine edge cases to you with a short summary each, tagging and organizing the queue so it stays clean, and building up to 5 macros for your most common question types so the backlog doesn't rebuild. Why me: 12 years of high-volume ecommerce support with 95%+ CSAT, working daily in Zendesk, Freshdesk and Gorgias. I built the macro and help-content library at my last company, which cut handling time on our most common cases. Larger backlogs welcome, message me for a custom quote. I can start within 24 hours. Requirements from buyer: helpdesk platform and agent access, your policies for refunds/returns, and any FAQ or help docs you already have.