Phoenix - Your AI AssistantClear your customers support backlog in 5 days
Delivery in
5 days
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What you get with this Offer
I will manage your customer support inbox professionally, handling email and live chat tickets on your behalf. With 5+ years of experience supporting eCommerce and fintech brands using Zendesk and Freshdesk, I resolve tickets fast, maintain your brand tone, and keep your customers happy.
What's included:
✅ Email ticket management and resolution
✅ Live chat support
✅ Refund, dispute and complaint handling
✅ Brand-matched response writing
✅ Daily handoff notes so you're always in the loop
I always start with a trial batch so you can see quality before committing.
What's included:
✅ Email ticket management and resolution
✅ Live chat support
✅ Refund, dispute and complaint handling
✅ Brand-matched response writing
✅ Daily handoff notes so you're always in the loop
I always start with a trial batch so you can see quality before committing.
What the Freelancer needs to start the work
To get started I'll need: your brand tone guide or example of your replies, access to your helpdesk ( Zendesk/Freshdesk or similar), your top 5 most common ticket type, and any specific policies around refunds or escalations