Phoenix - Your AI AssistantBuild Automated Customer Support Agent Built with Make.com
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What you get with this Offer
This system can handle:
Frequently asked questions (FAQs)
First-level customer support
Lead qualification
Ticket creation and routing
Email and chat responses
Data logging into CRM or Google Sheets
How it works (simple explanation):
When a customer sends a message, the automation instantly understands the request, sends a relevant reply, and routes complex issues to a human — saving time and reducing support workload.
Why this is useful for your business:
Faster response times = happier customers
No missed messages or leads
Lower support costs
Scalable solution without hiring extra staff
This service is ideal for startups, SaaS, e-commerce, agencies, and service-based businesses that want reliable support without complexity.
What the Freelancer needs to start the work
To deliver the best results and set up your automation correctly, I’ll need the following from you:
1️⃣ Business overview
A brief explanation of your business, services, and target audience.
2️⃣ Support goals
What you want to achieve (e.g. reduce support workload, respond 24/7, capture leads, automate FAQs).
3️⃣ Customer support channels
Access or details for platforms you want to automate (email, website chat, contact forms, CRM, etc.).
4️⃣ FAQ or sample queries
Common customer questions, past emails, or chat messages (this helps train the AI correctly).
5️⃣ Tool access
Admin or collaborator access to required tools (Make.com, Mailchimp, helpdesk, or other apps — as needed).
6️⃣ Brand tone & guidelines
Preferred communication style (formal, friendly, professional) and any brand guidelines.
7️⃣ Automation rules (if any)
Specific instructions such as escalation rules, response limits, or handover to human support.