Phoenix - Your AI AssistantBe your German Virtual Assistant & Customer Support
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What you get with this Offer
I am a native German Customer Support Specialist with several years of experience supporting e-commerce brands and service businesses in the DACH market. My focus is clear, professional, and solution-oriented communication that makes customers feel understood and taken seriously.
I have worked extensively with online shops, handling inquiries about orders, shipping, returns, refunds, product questions, and payment providers such as PayPal or Klarna. I am experienced with ticket systems like Gorgias, Zendesk, Freshdesk, and CRM tools, and I am comfortable working with Shopify and other e-commerce backends.
What sets me apart is reliability and structure. I respond quickly, document cleanly, and follow processes precisely. At the same time, I understand that customer service is not just about answering tickets — it is about protecting your brand reputation and increasing customer lifetime value.
As a native speaker, I ensure that every message sounds natural, culturally appropriate, and aligned with your brand voice. No robotic replies, no translation tone — just clear, professional German communication.
If you are looking for dependable, long-term support for the German market, I am ready to contribute from day one.
I have worked extensively with online shops, handling inquiries about orders, shipping, returns, refunds, product questions, and payment providers such as PayPal or Klarna. I am experienced with ticket systems like Gorgias, Zendesk, Freshdesk, and CRM tools, and I am comfortable working with Shopify and other e-commerce backends.
What sets me apart is reliability and structure. I respond quickly, document cleanly, and follow processes precisely. At the same time, I understand that customer service is not just about answering tickets — it is about protecting your brand reputation and increasing customer lifetime value.
As a native speaker, I ensure that every message sounds natural, culturally appropriate, and aligned with your brand voice. No robotic replies, no translation tone — just clear, professional German communication.
If you are looking for dependable, long-term support for the German market, I am ready to contribute from day one.
What the Freelancer needs to start the work
One Videocall before we start