Be your ecommerce store's customer service agent for a week

One week of professional, friendly customer service coverage for your Shopify or ecommerce store, ideal for holiday cover, testing outsourced support, or getting your evenings back. What's included for up to 20 conversations per day: answering customer emails and chat, order status and tracking queries, processing returns, exchanges and refund requests per your policy, updating orders in Shopify, flagging patterns I notice (a product generating complaints, a shipping issue) so you can fix root causes, and a short daily summary so you always know what happened. Why me: 12 years as a remote support specialist for a leading New Zealand online retailer, 50+ cases a week, 95%+ customer satisfaction, experienced with Shopify and helpdesk tools like Zendesk, Freshdesk and Gorgias. I turn frustrated customers into repeat buyers instead of refunds and bad reviews. Flexible on time zones: UK, US, EU or AU hours all work. Message me first so we can agree coverage hours and access. Requirements from buyer: store platform and support inbox access, expected daily volume, coverage hours needed, and your refund/return policy.