Phoenix - Your AI AssistantBe your customer support VA for email, live chat and helpdesk
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What you get with this Offer
Customers waiting too long for replies? Slow support costs you sales and reviews. I'll handle your customer service so every customer gets a fast, professional response.
With 5+ years of experience supporting e-commerce and online businesses, I provide reliable customer support across email, live chat, helpdesks, and social media.
What I handle:
— Email support and inbox management
— Live chat support
— Helpdesk ticket responses
— Order queries, shipment tracking, and delivery updates
— Returns, refunds, and exchanges
— Complaint handling and resolution
— Social media comments and direct messages
— Updating FAQs and saved replies
Platforms I work with:
— Zendesk, Freshdesk, Help Scout, Zoho Desk, LiveChat
— Shopify, WooCommerce, Amazon, eBay, Etsy, Poshmark
— Facebook, Instagram, LinkedIn, X (Twitter)
Why choose me:
✔ Clear, professional English communication
✔ Friendly tone that matches your brand voice
✔ Flexible hours to cover your busiest times
✔ Summary report of every shift: tickets handled, issues raised, and follow-ups needed
✔ Weekly and monthly support available
3 hours of support included. Need more cover? Purchase multiple quantities or message me for a discounted weekly or monthly package.
? Message me before ordering with your platform, typical ticket volume, and the hours you need covered.
What's not included: phone support, technical IT troubleshooting, or issuing refunds without your approval.
With 5+ years of experience supporting e-commerce and online businesses, I provide reliable customer support across email, live chat, helpdesks, and social media.
What I handle:
— Email support and inbox management
— Live chat support
— Helpdesk ticket responses
— Order queries, shipment tracking, and delivery updates
— Returns, refunds, and exchanges
— Complaint handling and resolution
— Social media comments and direct messages
— Updating FAQs and saved replies
Platforms I work with:
— Zendesk, Freshdesk, Help Scout, Zoho Desk, LiveChat
— Shopify, WooCommerce, Amazon, eBay, Etsy, Poshmark
— Facebook, Instagram, LinkedIn, X (Twitter)
Why choose me:
✔ Clear, professional English communication
✔ Friendly tone that matches your brand voice
✔ Flexible hours to cover your busiest times
✔ Summary report of every shift: tickets handled, issues raised, and follow-ups needed
✔ Weekly and monthly support available
3 hours of support included. Need more cover? Purchase multiple quantities or message me for a discounted weekly or monthly package.
? Message me before ordering with your platform, typical ticket volume, and the hours you need covered.
What's not included: phone support, technical IT troubleshooting, or issuing refunds without your approval.
What the Freelancer needs to start the work
Your helpdesk or platform, the hours you want covered and your time zone, your refund and returns policy, any existing reply templates or brand tone guidelines, and how you'd like to arrange account access.