Be your customer support assistant on Zendesk and Gorgias

5+ years of experience as an E-commerce Customer Support Specialist, providing exceptional support to customers across UK, US, and European businesses. Experienced in handling email, live chat, and ticket-based customer support while maintaining high customer satisfaction and resolving issues efficiently. Skilled in order processing, order tracking, returns, refunds, cancellations, disputes, and customer retention. Highly organized, detail-oriented, and committed to delivering professional service while consistently meeting deadlines and performance targets. Proficient in Shopify, Zendesk, Gorgias, Freshdesk, Gmail, Microsoft Office, and other CRM and help desk platforms, ensuring seamless customer support and an outstanding customer experience.