Phoenix - Your AI AssistantAWS Emergency Support - Expert Incident Response
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What you get with this Offer
Is your AWS infrastructure playing up? Site down? Unexpected errors? Bills gone through the roof overnight?
When things break, you need someone who can jump in, diagnose the problem, and get you back online fast. That's what I do.
I'm an AWS Certified Solutions Architect, SysOps Engineer, AI practitioner, and DevOps Professional with 14 years of IT experience, including work with FTSE 100 companies. I've seen most AWS problems before - and I know how to fix them quickly.
What's included:
Priority response within 2 hours (UK business hours, Mon-Fri)
Up to 2 hours of investigation and resolution work
Root cause identification
Immediate fix, or clear escalation path if it's beyond a quick fix
Written incident report: what happened, what I did, how to prevent it happening again
This is for you if:
Your site or application is down and you don't know why
You're seeing errors in CloudWatch and can't make sense of them
Your AWS bill has suddenly spiked and you need to stop the bleeding
Something's broken and your usual developer is stuck
You need a second pair of expert eyes on an urgent problem
What you get at the end:
Even if I fix the issue in 20 minutes, you'll receive a written incident summary documenting the problem, the solution, and recommendations to stop it recurring. No more mystery outages.
When things break, you need someone who can jump in, diagnose the problem, and get you back online fast. That's what I do.
I'm an AWS Certified Solutions Architect, SysOps Engineer, AI practitioner, and DevOps Professional with 14 years of IT experience, including work with FTSE 100 companies. I've seen most AWS problems before - and I know how to fix them quickly.
What's included:
Priority response within 2 hours (UK business hours, Mon-Fri)
Up to 2 hours of investigation and resolution work
Root cause identification
Immediate fix, or clear escalation path if it's beyond a quick fix
Written incident report: what happened, what I did, how to prevent it happening again
This is for you if:
Your site or application is down and you don't know why
You're seeing errors in CloudWatch and can't make sense of them
Your AWS bill has suddenly spiked and you need to stop the bleeding
Something's broken and your usual developer is stuck
You need a second pair of expert eyes on an urgent problem
What you get at the end:
Even if I fix the issue in 20 minutes, you'll receive a written incident summary documenting the problem, the solution, and recommendations to stop it recurring. No more mystery outages.
What the Freelancer needs to start the work
Brief description of the issue (what's happening, when it started)
AWS Console access (I'll send secure instructions for granting temporary access)
Any error messages or screenshots you have
Contact method for urgent updates (WorkStream or phone)