Phoenix - Your AI AssistantAutomate customer support for your ecommerce store
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What you get with this Offer
A support automation built specifically for ecommerce handling order status questions, return/refund requests, and common FAQs automatically by pulling real order data from Shopify (or your platform of choice), instead of a generic chatbot that can't actually look anything up and just apologizes and asks the customer to email support.
This sits at the intersection of two things most freelancers offer separately: ecommerce platform knowledge and AI/automation build skill. The result is support automation that actually reduces ticket volume, because it can answer with real, accurate order information rather than guessing.
What's included:
Support automation connected to your store (order lookups, status, returns)
AI handling for common FAQs
Escalation to a human for anything it can't resolve
Integration with your support inbox/helpdesk if you use one
Documentation
1 round of revision
This sits at the intersection of two things most freelancers offer separately: ecommerce platform knowledge and AI/automation build skill. The result is support automation that actually reduces ticket volume, because it can answer with real, accurate order information rather than guessing.
What's included:
Support automation connected to your store (order lookups, status, returns)
AI handling for common FAQs
Escalation to a human for anything it can't resolve
Integration with your support inbox/helpdesk if you use one
Documentation
1 round of revision
What the Freelancer needs to start the work
Which ecommerce platform are you using?
Do you use a helpdesk/support inbox (Gorgias, Zendesk, etc.), or just email?
What are your most common support questions right now?