Phoenix - Your AI AssistantAnalyse your customer service and suggest improvements
Delivery in
3 days
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What you get with this Offer
What I will do:
I will analyse your current customer support operation to identify inefficiencies, performance gaps, and opportunities to improve both customer experience and operational efficiency.
This includes reviewing your workflows, support processes, and available data to understand what’s driving volume, delays, or repeat issues.
What you will get:
A clear review of your current support setup
Identification of key issues impacting performance
Insight into contact drivers and inefficiencies
Practical, actionable recommendations to improve workflows and outcomes
Suggestions to reduce repeat contacts and improve response times
My experience
I currently lead Customer Service and Operations for a UK-based business, where I focus on improving performance and customer experience.
I’ve led a full customer experience turnaround, increasing Trustpilot score from 1.4 to 4.8 by identifying root causes, improving processes, and strengthening response handling.
I also work with systems such as Zendesk and Salesforce to manage workflows and performance data.
How I work:
I take a structured, data-led approach — focusing on what’s actually driving issues rather than just surface-level fixes.
The goal is to provide clear, practical improvements you can implement quickly.
I will analyse your current customer support operation to identify inefficiencies, performance gaps, and opportunities to improve both customer experience and operational efficiency.
This includes reviewing your workflows, support processes, and available data to understand what’s driving volume, delays, or repeat issues.
What you will get:
A clear review of your current support setup
Identification of key issues impacting performance
Insight into contact drivers and inefficiencies
Practical, actionable recommendations to improve workflows and outcomes
Suggestions to reduce repeat contacts and improve response times
My experience
I currently lead Customer Service and Operations for a UK-based business, where I focus on improving performance and customer experience.
I’ve led a full customer experience turnaround, increasing Trustpilot score from 1.4 to 4.8 by identifying root causes, improving processes, and strengthening response handling.
I also work with systems such as Zendesk and Salesforce to manage workflows and performance data.
How I work:
I take a structured, data-led approach — focusing on what’s actually driving issues rather than just surface-level fixes.
The goal is to provide clear, practical improvements you can implement quickly.
What the Freelancer needs to start the work
Access to your current support setup (or a brief overview)
Any available data or reporting (if applicable)
Your key challenges or goals