Phoenix - Your AI AssistantAI Agent for Customer Support Ticket Triage
Delivery in
6 days
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What you get with this Offer
We create an AI agent that automatically analyzes incoming support tickets, categorizes them by issue type, assigns priority based on urgency and sentiment, and routes them to the appropriate teams.
The agent improves response times, reduces manual classification, and ensures critical customer issues are addressed promptly.
The agent improves response times, reduces manual classification, and ensures critical customer issues are addressed promptly.
What the Freelancer needs to start the work
Customer support channels and tools
• Ticket categories, priorities, and escalation rules
• SLAs and response-time expectations
• Sample tickets or historical support data
• Integration requirements
• Support workflows and policies