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    Khalid Mohamed

    Khalid Mohamed

    IT Support, Virtual Assistance, Localization, Translator (Arabic English &a...

    Hampshire, United Kingdom

    I am an Arabic speaking technical support engineer (Public safety agencies system) and a language content specialist-Arabic (leading vendor of abuse management software for the...Read moreI am an Arabic speaking technical support engineer (Public safety agencies system) and a language content specialist-Arabic (leading vendor of abuse management software for the gaming, social networking, and virtual worlds markets).My duties include answering calls, logging faults (KEA, Sostenuto) and providing 1st-2nd (VNC-RDP-XenApp-Checkpoint-Cisco VPN,,,etc) and 3rd line support for applications based around C#.NET, VB.NET, SQL Server, Oracle and Windows based technologies. I am also responsible for the development and enhancement of business systems & application roll-outs, software and websites localization, edit, proofreading, translation (Arabic, English and Russian), writing and designing manuals, articles, guides and training procedures (all subjects). I support and maintain client networks, servers, databases, PCs, hardware and communication systems (including GD92).

    I believe my experience and skills will be of immediate value to your esteemed organisation.

    Please don't hesitate to contact me if you require further details.


    Yours sincerely

    Khalid M

    Area Covered: All
    Work Experience Summary: 2011 – Present: ...... Group Ltd, United Kingdom
    Position: Language Content Specialist (Home based)

    Working for a leading vendor of abuse management software for the gaming, social networking, and virtual worlds markets to create new content rules that help translate, categorize, block, and profile content (mainly text such as messages, comments and blogs) from end-users. The role involves understanding online culture in various languages and creates syntax rules and strategies for Arabic language.

    2010 – Present: ...... Computers, United Kingdom
    Position: Technical Support Engineer (Full time)

    ...... Computers, is a leading provider of bespoke specialist software products for public safety agencies. Our software products are based around C#.NET, VB.NET, SQL Server, Oracle and Windows based technologies.
    My main duties include:
    •Answering incoming calls from clients, processing emails and logging calls.
    •Working with Windows servers & applications within a mixed OS environment.
    •Providing remote and on-site support for UK and international clients (Middle East, Europe and Australia).
    •Implementing technical solutions to complex ICT technical infrastructure problems.
    •Meet deadlines and SLA’s.
    •Translate, edit and proofreading (English and Arabic) materials for presentations, product manuals, scientific and technical texts.
    •Provide localization and set up Arabic interface for website and software products.
    •Provide presentations/workshops (English and Arabic).

    2005 – 2010: ...... Holdings, United Kingdom
    Position: Computer Engineer (Full time)

    Working in ''...... Holdings'', The Specialist infrastructure, product, services and solutions brand of Europe's largest, privately owned technology group to:
    ● Test hardware (printers, monitors, Desktops, Laptops, Servers, Mobile phones
    ● Work as 1st, 2nd then achieved to be a 3rd line support Engineer.
    ●Work in various projects such as Ladbrokes, DOH, BA, TNT, American Express
    ●Play the role of quality assurance Engineer to check SLA (Service Level Agreement) and to ensure the requisites (including certain software used by US Military) standards are met.
    ●Responsible about staff trainings.
    ●Managed a team (night shift) including allocating timescales, assigning tasks, reviewing production progress and motivating others to meet agreed deadlines.
    ● Design IT Infrastructure Department and represent my organisation in a long term signed contract with (Interface Solutions Inc).

    2003 – 2004: Helpdesk Engineer

    2002-2003: System Engineer

    2001: Network Administrator

    2000 – 2004: Localization Specialist – Translator (Arabic, English and Russian)
    Education Summary: EDUCATION

    2005-Present: University of Central England

    =A+ PC hardware and software
    =Implementing and Supporting Microsoft Windows XP Professional
    =World Wide Web Designing (Dreamweaver, Adobe,,,,etc)
    =Desktop publishing
    =Network Fundamentals
    =(CCNA) Cisco Certified Network Administrator
    = (MCSA) Microsoft Certified Systems Administrator.
    =Introduction to Database

    2005: Matthew Boulton College - United Kingdom
    =Digital Television Ariel Installation

    2000: 2001: Intexnauca -
    =Operator of Personal Computer (Microsoft Office products).

    1998-2003: The Free International University
    =Degree in Engineering in Computer & Networking.

    1996 -1998: Aviation College of St Petersburg-
    =Internal Airport Operations


    COURSES AND TRAININGS

    =Data Protection Act-Awareness - Training
    =Information Security - Training
    =ESD Fundamental - Training
    =Manual Handling - Training
    =Team Leading - Training
    =Customer Services - Course
    =Business and Administration - Course
    =Operations Management - Course
    =Dell training course
    =Toshiba training course
    =HP training course
    =IBM training course

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    English to Arabic software translation -
    • Georgeby George B.
    • Posted: 14 Feb 2012
    • 1
    • 27 Feb 2012 George B.
      George B.
      Axminster, GB

      Diligent and conscientious translator, will use again.

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