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    Katie H.

    Katie H.

    Technical Writer

    Nottingham, United Kingdom

    I am a Technical Writer working in IT, specifically with bespoke e-commerce systems. I write end user documentation, training documents, release notes (internal and external),...Read moreI am a Technical Writer working in IT, specifically with bespoke e-commerce systems. I write end user documentation, training documents, release notes (internal and external), training materials, functional design documents and create video tutorials. I also work within a team in which we review, edit and proofread each others' documentation to ensure clarity, adherence to company voice and template guidelines.

    Area Covered: East Midlands; Any if I can work remotely

    Job Title: Technical Writer
    Company: Avery Dennison
    Description: Creating end-user documentation for online ordering systems
    Editing existing documentation to include updates and changes to the systems
    Proofreading new user documentation
    Working closely with colleagues to determine the appropriate documentation solution for the customer
    Writing internal and external release notes
    Creating (writing, editing and proofreading) training materials (presentations and videos) for customer service and end-users
    Training internal users on newly developed systems and functions
    Working closely with project managers and external customers worldwide to ensure projects are delivered on time
    Researching and writing functional design requirements for enhancements to the company’s e-commerce systems
    Consulting with developers and designers on designs to ensure feasibility and accessibility of designs
    Managing the functional design process from conception through development
    Presenting functional designs to customer service, sales, development teams and other key stakeholders
    Participating in UAT for new systems and enhancements
    From:01/Jul/2011

    Job Title: Inspection Support Officer
    Company: Prospects
    Description: Handling reports through the quality assurance process, including uploading changes, checking for accuracy of contact information and final submission
    Carrying out editing and proofreading of 8-15 reports a day
    Liaising with providers to ensure secure transmission of reports
    Generating correspondence to accompany reports
    Making alterations to reports as required by providers
    Handling complaints and queries via telephone and e-mail
    Maintaining a database to ensure that information regarding reports is up-to-date and accurate
    Organising calendars and arranging inspections for a team of 13 inspectors
    From:01/Jan/2011 To:01/Jun/2011

    Job Title: Business Development Manager
    Company: AtomicMedia
    Description: Writing, editing and proofreading tenders for both public and private sector opportunities
    Researching organisations in order to learn tender-appropriate information
    Conducting marketing research
    Carrying out various marketing activities including calling and e-mailing appropriate organisations
    Project management – starting from a project’s inception through to its completion, serving as the one point of contact for clients, managing day-to-day activities and ensuring that all aspects of the project are running on schedule to ensure timely completion
    Utilising a variety of applications, including Adobe InDesign and Photoshop, and SEO techniques in order to write content and update websites
    From:01/Apr/2010 To:01/Aug/2010

    Job Title: Undergraduate Seminar Tutor
    Company: University of Nottingham
    Description: Designing and leading undergraduate seminars
    Marking coursework including evaluating student-led seminar performance
    Working with students in order to aid them in the planning of student-led seminars
    Working with colleagues to ensure consistency and high marking standards
    From:01/Oct/2008 To:01/Jun/2010

    Job Title: Team Secretary
    Company: Boots
    Description: Working within the Property Team, carrying out duties including arranging appointments with suppliers to visit stores and distribution centres, designing workable spreadsheets and managing office files
    General office duties including typing, diary organisation, arranging travel plans, minute taking and filing
    Effectively organising and managing individual calendars for a team of four
    Working closely with colleagues in ensuring the correct and complete execution of legal documents
    Collaborating with team members on a project which entailed the organising and rearchiving files for over 1,000 properties
    From:01/Sep/2006 To:01/Oct/2008

    Job Title: Graphic Design Assistant
    Company: Thomson Reuters
    Description: Assisting the Global Strategy Team in the designing of Power Point presentations for use as both presentations and booklets
    Creating templates for documents to suit the needs of the Team using graphs, charts and drawing tools
    From:01/Mar/2006 To:01/Jul/2006



    Education
    -----------------

    Summary: September 1999 - December 2003 - BA History - University of Wisconsin Oshkosh - 2:1

    October 2004 - December 2005 - MA British and American History - University of Nottingham - Pass

    September 2006 - May 2010 - PhD - University of Nottingham - Pass
    Degree: PhD
    Field of Study: British Conservative Politics and Women's Rights
    University / College: University of Nottingham
    From:01/Jan/2006 To:01/Jan/2010

    Degree: MA
    Field of Study: British and American History
    University / College: University of Nottingham
    From:01/Jan/2004 To:01/Jan/2005

    Degree: BA
    Field of Study: History
    University / College: University of Wisconsin-Oshkosh
    From:01/Jan/1999 To:01/Jan/2003

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    • Rudyby Rudy C.
    • Posted: 30 Nov 2010
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    • 15 Apr 2011 Rudy C.
      Rudy C.
      Saint Louis Park, MN, US

      Excellent to work with

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