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    Andy Chisholm

    Andy Chisholm

    Technical and Business Writer

    Bournemouth, United Kingdom

    Technical and business writer with over seven years’ experience in technical communications. Technical knowledge is based on over fifteen years in IT support. Marketing and business...Read moreTechnical and business writer with over seven years’ experience in technical communications. Technical knowledge is based on over fifteen years in IT support. Marketing and business experience gained through three years spent as part of a marketing team. Friendly, enthusiastic, blessed with common sense and a passion for communication through writing.

    I started my career working in Computer Operations, and have worked in IT Support up to the present. This background allows me to keep up to date and get to grip with technical systems quickly and easily, complementing my extensive writing experience.

    I worked as a full time Technical Writer for over seven years and now produce documents both as part of my main job and on a freelance basis. I have written for various formats including Adobe Framemaker and help systems.

    Much of my time as a Technical Writer was in a marketing department where I produced marketing copy – which I have later continued to do on a freelance basis. Recently I have gained an in-depth understanding of marketing using the web and social media.

    I also take on proofreading and copy editing – especially essays and dissertations (often for clients whose first language is not English). I can also write, review and edit web content, including Search Engine Optimisation (SEO) of web site text.

    I am a fully qualified trainer (separately accredited by The Training Foundation and RM) and naturally produce my own training material to accompany the courses and workshops I design and deliver.

    Recently I have completely re-learnt my skills in web design, abandoning Frontpage for Dreamweaver and CSS. Two recent sites I have fully envisioned, designed and wrote content for are listed in the Portfolio section (this section does not permit web addresses).

    I have a passion for communicating in the written word. I care deeply about my work and will not be satisfied if any work I do for you is not of the highest standard.

    I am home based and work from there, but can keep in touch with clients by email, telephone or Skype. I can attend client’s premises but would have to add travel time and mileage to the costs of any assignment for this.

    Area Covered: UK (based in the South of England)


    Work Experience
    -----------------

    Summary: August 2007=present, (Employer name withheld)

    Provide ICT and Training for schools. Involves telephone support and visits. Write material explaining how to perform various IT procedures (target staff have limited ICT knowledge). Create and deliver various ICT workshops throughout the year (including creation of all supporting written material). Part of team that attained ISO 9001 accreditation.

    July 2003 – August 2007

    Technical Services Officer, Dorset County Council

    Web manager for the education area of the Dorset local government portal www.DorsetForYou.com, and the Council’s Intranet. Manage a news page for schools. Member of the Children’s Services Communication Group, Joint Area Review Communication Group and the ICT Security Group. Provide front line technical support for schools and colleagues. Write technical procedures for a non-technical audience. Create Hummingbird reports by designing queries that interrogate Oracle. Software installation. Ad-hoc training. System management of software - including liaison with software manufacturers. Perform IT audits testing the skills of new starters. Take digital photos for use in publications. Set up and operate AV and PA systems for conferences and workshops. Take part in field trials of software. Manage transfer of IT and telephones during office reorganisations.

    July 2002 – October 2002

    Self employed: Training and Assessment Author, Cognisco

    Produced assessment questions that tested delegates’ understanding of a given subject. Wrote audio commentaries that accompanied web based training.

    December 1997 – April 2002

    Technical Writer, CR2

    Part of the Marketing and then Development departments of a financial software company trading world-wide. Produced user manuals and on-line help that describe how to use complex computer systems for an international audience. Created marketing material such as fact sheets and web content. Produced installation manuals. Liaised with managers and staff in the Development, Sales, Training and Marketing departments to ensure that material was accurate and appropriate for the intended audience. Worked with external agencies to ensure that printed material was produced within budget and to an extremely high standard.

    September 1995 – September 1997

    Technical Author, Hughes Network Systems Ltd.

    Part of an engineering team that developed solutions for land-earth stations (that supported communications between terrestrial craft using the Inmarsat-C satellite communications protocol). Created all customer deliverable documentation for that project. Wrote internal documentation such as installation instructions and interface specifications. Liaised with engineers and managers to define the documents to be written, and to ensure documents were accurate and met requirements. Worked closely with software engineers, operating test equipment and examining programming code. Used configuration control software to store multiple versions of documents electronically.

    October 1991 – September 1995

    Computer Operator / Programmer, Bookham Technology Ltd

    January 1983 – October 1991

    Bureau Operations Controller (1990)
    Senior Computer Operator (1988)
    Computer Operator (1985)
    Junior Computer Operator (1983)
    Siemens-Plessey Defence Systems.

    Other Projects
    - Ran newsletter for Outdoor Pursuits Group (1994)
    - Developed brochure for SerMon – a network analysis tool (2002)
    - Created web site for consultancy: (now defunct) www.propos.co.uk (2002)
    - Created web site (including Javascript quotation calculators) for road freight
    company (taken over): www.dsgspedition.com (2003)
    - Created web site for SerMon (now defunct): www.sermon-systems.com (2003)
    - Produced ghost written article for ‘Inside Business Milton Keynes’ magazine (2003)
    - Edited web content (various projects)
    - Proof reading and copy editing of academic works (2009-present)
    - Web site design: www.starvideo.co.uk, www.russianinterpreter.org.uk
    Job Title: Proofreading and Copy Eiting of essays and dissertation
    Company: Marina Panteleeva
    Description: Proof read and copy edited a series of essays culminating in a full dissertation. Copy editing included improving the style so the completed product was inambigous and easy to read.
    From:10/Feb/2010 To:31/Mar/2011

    Education Summary: 1992-1993
    Northampton College (Evening class) A level pass: Business Studies

    1974 – 1981 Qualification / Results
    St. Peter’s School O level passes: 8
    Bournemouth, Dorset A level pass: Physics

    Professional courses / Evening classes

    VMS operating system (1988)
    Report writing (1989)
    Unix operating system (1990)
    Dbase III (1991)
    DOS operating system (1991)
    Internet security (1995)
    Adobe Acrobat (1998)
    Effective technical writing (1999)
    Effective web site design (2001)
    Programming in Java (2001)
    Business start-up (2002)
    Perl and JavaScript (2002)
    Web content management (2003)
    Lotus Notes (2003)
    BVPI Toolkit (2004)
    IED Toolkit (2004)
    IT Service management (2005)
    Plain English (2005)
    TAP Training Accreditation (2008)
    Time Management (2009)
    Project Management (2009)
    RM Integris G2 Training accreditation (2009)
    RM Integris G2 Support accreditation (2009)
    Server 2008 (2010)

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