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    Anabela Costa

    Anabela Costa

    Translator

    London, United Kingdom

    Native speaker of European Portuguese, proficient in English, with thirteen years residency in the UK and in depth knowledge of both cultures, traditions and foundations. Excellent...Read moreNative speaker of European Portuguese, proficient in English, with thirteen years residency in the UK and in depth knowledge of both cultures, traditions and foundations. Excellent computer skills including office software, Internet research and translation memory software. My determined and methodical approach to objectives has resulted in the recent completion of a post graduation course in translation whilst working full-time. Since then I have been translating in areas including tourism, aviation and general business, making use of significant experience and qualifications in these fields, including sustainable tourism development. I am also accustomed to working under pressure on a daily basis whilst providing superior customer service, however some of my biggest assets include a rare eye for detail and strive to achieve quality. Finally, through my nine years of progressive experience in a multi-tasking and dynamic environment, I have acquired an exceptional ability to plan, organize and prioritise, which skills will add value to a customer-centric team.

    Area Covered: UK
    Work Experience Summary: Recent translations
    • I have been working for Applied Language Solutions as an interpreter on innumerous assignments.
    • International Children’s Digital Library - Children’s book: “Don’t do that!”
    • Loures Local authority (Portugal): Archaeological heritage and planning in Loures Borough • 15000 thousand word study on the Borough’s archaeological heritage
    • University of Faro: The socio-economic impacts of tourism in the Algarve • 12000 word report
    2003 - 2010 bmi-british midland airlines London-Heathrow airport
    Customer Service’s translator/interpreter
    Used my superior communication and language skills in dealing with customers and co-workers in different situations and at different levels. I was also part of a selected team that helped retaining valuable customers by providing specialized, tailored services to the business class section of the market during very challenging times.
    Delivered excellent customer service whilst meeting the company’s values of speed with charm and style and remain calm under pressure. Responsibilities included assisting passengers who didn’t speak English, checking in, boarding, checking passports and visas, ensuring a smooth turn around of flights and ensuring that flights got out on time.
    2002•2003 Accord Viaggi • Tour Operator Sicily
    Customer services
    Used my initiative to increase customers’ satisfaction and overall experience. Responsible for booking customers’ tours and excursions, where I demonstrated my good negotiating skills while being empathetic to customers. Arranged airport transfers, restaurant bookings, museum visits and liaised with hotels and customers. My roles also extended to serving as an interpreter to the non-Italian travelers and always being at hand for every customer’s needs.
    2001 The Petrie Museum of Egyptian Archaeology UCL London
    Outreach assistant (voluntary basis)
    Supervised various outreach exhibitions where I identified opportunities to increase the volume of visitors in future expositions. I demonstrated excellent report writing skills through my methodical and detailed reports on the outcome of exhibitions. I also researched for material to be used in exhibitions and designed and compiled brochures to be used by visitors.

    Education Summary: EDUCATION AND QUALIFICATIONS
    2009 • University of Westminster London
    Post graduation course in translation, English • Portuguese
    IOL • Diploma in translation - passed two modules, sitting examination for third module in January 2011.
    2002 • University of Westminster London
    Ba (Hons) Tourism Planning
    This course had a very strong focus on sustainable development and town planning where the jargon and vocabulary used have been added to my personal glossaries. Modules such as marketing, business tourism and aviation, also largely contributed to my development as a translator, as research that I had done for examinations and course work has been used in several translation assignments.
    2006 • Cambridge examinations London
    Proficiency in English Language certificate

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