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    Tim Wharfe

    Tim Wharfe

    Resource Planning Analyst

    Sheffield, United Kingdom

    I am a professional Resource Planning Analyst specialising in Contact Centres. I am highly skilled with Resource Planning software such as Impact 360, Workforce Manager, eWorkforce...Read moreI am a professional Resource Planning Analyst specialising in Contact Centres. I am highly skilled with Resource Planning software such as Impact 360, Workforce Manager, eWorkforce Manager and TCS. I am also experienced in Real Time Management tools like Avaya CMS, CCMIS and CCPulse. Using these tools I can produce a call forecast to ensure the efficient scheduling of customer service agents.
    I also plan for all types of exceptions such as Holidays, Training, Maternity, Sickness, Meetings, Breaks and Lunches.
    Utilising these skills I can help a Call Centre to achieve it's maximum Service Level with the available staff. I aldo have skills in Capacity Planning for the long term planning of recruitment and downsizing.

    Area Covered: Worldwide
    Work Experience Summary: Impact 360 and other WFM Systems
    Genesys CCPulse
    Avaya CMS
    Microsoft Excel, Word and Powerpoint.

    • £85
      /hr
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    Skills

    call centermicrosoft excelbudgeting & forecastingmicrosoft word

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    Skills

    call centermicrosoft excelbudgeting & forecastingmicrosoft word

    Insights

    Freelancer Buyer
    Projects listed
    4
    Freelancers worked with
    1
    Last active
    Mar 16 2016
    Response time
    instantly

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    Buyers worked with
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    Last active
    Mar 16 2016
    Response time
    instantly
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    Freelancer Buyer
    Projects listed
    4
    Freelancers worked with
    1
    Last active
    Mar 16 2016
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    0
    Buyers worked with
    0
    Last active
    Mar 16 2016
    Response time
    instantly
    Skills Insights
    call centermicrosoft excelbudgeting & forecastingmicrosoft word
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