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    Sandy K.

    Sandy K.

    Project Manager

    London, United Kingdom

    Programme Manager with 20 years high standing in IT Programme and Product Management. Ecommerce, Digital and Service Orientated Architectures. Technical infrastructures, applications,...Read moreProgramme Manager with 20 years high standing in IT Programme and Product Management.
    Ecommerce, Digital and Service Orientated Architectures.
    Technical infrastructures, applications, enterprises and continents.
    A delivery orientated leader with a mix of technical & business understanding.
    Creative ability with attention to detail.
    Programme / Project Management Services
    Business Planning & Organization
    Creativity & Innovation
    Customer & Supplier Relationship
    International Relations
    New Technology
    Objective, Analytical, Problem solving
    Outsourcing Development & Testing
    Programme, Project & Product
    Management Agile, DSDM PMP
    Strategy & Vision
    Business Transformation, Change Management
    Stakeholder & Communications planning
    Consultancy Services

    Professional Qualifications in Prince 2, ITIL V3, Hoskyns Project Management based on best practice.
    Experienced in use of DSDM and AGILE
    Member of The British Computer Society
    BCS Group Member of:
    EliTE (Effective Leadership in IT)
    SPIN (Software Process Improvement Network)
    Service Management
    Women
    Law

    Area Covered: All
    Work Experience Summary: PROFILE

    Programme Delivery Director with 20 years high standing in IT Programme and Product Management, with demonstrated success in Ecommerce, Digital and Service Orientated Architectures across technical infrastructures, applications, enterprises and continents. A delivery orientated leader with a mix of technical & business understanding and creative ability with attention to detail. Key skills in:


    ï‚§ Business Planning & Organisation
    ï‚§ Creativity and Innovation
    ï‚§ Customer & Supplier Relationships
    ï‚§ International Relations
    ï‚§ Leadership & Motivation
    ï‚§ New Technology
    ï‚§ Objective, Analytical, Problem Solving
    ï‚§ Outsourcing Development & Testing
    ï‚§ Programme, Project & Product Management Agile, DSDM, PMP
    ï‚§ Strategy & Vision
    ï‚§ Business Transformation, Change Management
    ï‚§ Stakeholder & Communications planning



    SELECTED ACHIEVEMENTS
    ï‚§ Directed and Implemented calendar based fares and availability booking engine for British Airways.com, launched in USA and UK B2C Markets via their Ecommerce Platform. Results: British Airways.com is taking over £1.2 billion in online sales a year. 75% of all flight bookings are via Fare Explorer. Average booking price worth £240.00 based on single destination return.
    ï‚§ Defined a strategy that streamlined five dysfunctional, diverse teams, located across 2 continents, into a coherent, single-focused team. Results: A single prioritized programme roadmap capital expenditure budget, approved at $4.5 million over 18 months with a pessimistic ROI of $450m.
    ï‚§ Successfully directed, executed and implemented several programmes of strategically critical projects for global roll out using Open Source Technology, Ecommerce, web based channels resulting in business transformation. Led and delivered complex, multi-faceted projects from inception to market release across the globe, with translations into 22 languages in some cases. Directed Business Transformation Programme for CEO following acquisition/merger. Results: Migration from private network to VPN, VPU and SSL resulting in a $45m cost reduction.
    ï‚§ Set up and directed a Programme Management Office with a portfolio of up to $120m , delivered and executed numerous projects and programmes using recognised Programme and Project Methodologies; Agile, DSDM, PMP, Waterfall. Established and implemented strong governance models, issues, risks and change management standards for the full duration of the Project and Programme Life Cycle. Result: During dot.com era successfully delivered 90 day projects using DSDM methodologies to fast track key products via BA.COM. Set up Greenfield PMO at SITA for $120m programme to replace legacy systems.
    ï‚§ Produced Programme Delivery and PMO team annual budgetary forecasts for Senior Leadership submission and approval. I planned and managed Programme and Project approved budgets, monitoring spend during development, appraising costs of Supplier and Contractor Invoices, before final approval. Result: Travelport and SITA annual forecasted budget for Programme Delivery and PMO teams in excess of $20M for years 2007/8/9.

    CAREER HISTORY

    Société International de Télécommunications Aéronautiques (SITA) 2007 • 2008
    Approximately 5,000 Employees in 220 countries. Annual Revenue of $1.4bin 2008
    Hayes, UK
    Title: Programme PMO Director
    .
    ï‚§ Directed the successful delivery of a portfolio of customer projects across the globe approved budget up to $10m.
    ï‚§ Set up a Greenfield PMO for $120m Programme to replace legacy systems with Service Orientated Architecture.

    Travelport (formally Cendant) 2005 • 2007
    Approximately 5,500 employees in 145 Countries. Annual revenues of $2.6billion in 2007.
    Slough, UK
    Title: Programme Delivery Director
    ï‚§ Directed Delivery of strategically critical product and project portfolio up to $50m per annum using Ecommerce and Open Source Software.
    ï‚§ Set up Corporate PMO implementing Stakeholder Management and governance Models.
    ï‚§ Led Business Transformation programme on behalf of Senior Leadership team following acquisition.

    Opodo.com 2004 • 2004
    A Pan-European Company owned by 9 leading Airlines.
    Hammersmith, UK
    Title: Contractor Senior Business Analyst/Consultant
    ï‚§ Established Business Requirements for the re-engineering of the Opodo call centre website to support B2C Dynamic Packaging bookings with implementations in Italy, France, Germany and UK.

    Core Business Network Ltd 2003 • 2004
    A privately owned Company
    Peterborough, UK
    Title: Contractor Programme Manager covering for MD during maternity leave
    ï‚§ Programme Manage the Bayan Cosmetics contract for a Saudi Arabian Client opening a Day Spa and Coffee house in Kensington.

    British Airways (BA.COM Ecommerce) 1997 • 2002
    Revenue earned In 2007/08 over £8.7 billion 3.1 per cent up on the previous year.
    Harmondsworth, UK
    Title: Ecommerce Project Lead
    ï‚§ Delivery of strategically critical projects on BA.COM using DSDM Methodology and 90 day project life-cycles. Successfully delivered and implemented: Manage my booking, Check-in Online, Fare Explorer, Deutsche BA, Email Notification, APIS Airline Passenger Information Security for USA.
    ï‚§ Directed and led the Production Verification Testing of all applications and systems for migration to Amadeus Host Reservation System.

    Qantas Airways 1995 • 1996
    Revenue earned in 2007/8 A$16.2 billion. Carried38,621,000 passengers to 146 destinations, in 38 countries.
    Sydney Australia
    Title: Contractor Senior Product Specialist & Project Manager
    ï‚§ Customisation, integration & Implementation of Global Fares Systems, Credit card authorization to new Reservation and Ticketing System.
    ï‚§ Prepared a fallback plan for cutover.

    Galileo International 1989 • 1995
    Galileo International has been through several merger and acquisitions it is now known as Travelport.
    Swindon, UK
    Title: Senior Product and Project Manager
    ï‚§ Created, developed and launched several servicing products within a Global Distribution System for the leading airlines of the world. Utilising business process modelling, use cases, problem solving and analytical techniques to research and develop. Defining producing requirements, functional specifications, testing, customer support, training and user guides.
    ï‚§ Public Presentation to Subscriber Conference in Montreux

    ï‚§ Adecco Business Analyst Skills
    ï‚§ MS Project & Excel
    ï‚§ MS PowerPoint, Outlook
    ï‚§ Hoskyns Project Management based on PMP
    ï‚§ DSDM & Agile Methodology
    ï‚§ Presentation Skills
    ï‚§ Business Analyst Skills & Techniques


    KEY CUSTOMERS & SUPPLIERS


    ï‚§ IBM
    ï‚§ Agency.COM
    ï‚§ MindTree, Zenithsoft, NIIT technologies
    ï‚§ IGTS, Travelwire
    ï‚§ Sapient
    ï‚§ British Airways, KLM, Qantas
    ï‚§ Swiss & Austrian Airlines, Alitalia, American and United Airlines
    ï‚§ Revelex, Open Jaw, EDS
    ï‚§ Visa, American Express, JCB, Diners, Mastercard
    ï‚§ Glue Ltd
    ï‚§ Galileo, Amadeus, Sabre, Worldspan
    ï‚§ The Trainline
    ï‚§ Cap Gemini

    MEMBERSHIP & AFFLIATIONS
    ï‚§ Member of British Computer Society
    ï‚§ Elite Specialist group member (Effective Leadership in IT)
    ï‚§ SPIN special group (Software Process Improvement Network) group member
    ï‚§ Service Management Group
    ï‚§ Law Specialist Group
    ï‚§ Woman Specialist Group
    Education Summary: PROFESSIONAL QUALIFICATIONS & DEVELOPMENT


    ï‚§ ITIL Foundation v3 Framework Accredited
    ï‚§ Enterprise Portfolio Management System
    ï‚§ Conflict Management
    ï‚§ Prince 2 Accredited
    ï‚§ Health & Safety Awareness
    ï‚§ Strategic Awareness
    ï‚§ VISTA MS Word & Excel
    ï‚§ Performance Management & Interviewing Techniques

    ï‚§ Adecco Business Analyst Skills
    ï‚§ MS Project & Excel
    ï‚§ MS PowerPoint, Outlook
    ï‚§ Hoskyns Project Management based on PMP
    ï‚§ DSDM & Agile Methodology
    ï‚§ Presentation Skills
    ï‚§ Business Analyst Skills & Techniques

    EDUCATION
    ï‚§ 5 GCE O Levels in English Literature, History, Art, Accounting & Book-keeping, English Language and Biology.

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