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    John Greenwood

    John Greenwood

    ITIL Trainer and Service Management Consultant

    Dubai, United Arab Emirates

    Experienced service management consultant for maturity assessments and implementation projects APMG/EXIN/ISEB Accredited 1st lecturer for ITIL training courses (have trained v2...Read moreExperienced service management consultant for maturity assessments and implementation projects
    APMG/EXIN/ISEB Accredited 1st lecturer for ITIL training courses (have trained v2 & v3 for many years)
    World-wide experience – will accept most assignments – based in the Middle East but happy to travel
    Happy to take on one-off training courses or short assignments as well as longer term projects
    Very mobile – single, motivated, used to living out of a suitcase
    For ITIL v3 training I can provide course materials and a projector

    Area Covered: Worldwide


    Work Experience
    -----------------

    Job Title: Director of Service Management
    Company: Syzygal
    From:01/Jan/2011

    Job Title: Director of Service Management
    Company: MEEZA
    From:01/Nov/2008 To:01/Jul/2011

    Job Title: Practice Manager, Middle East
    Company: Quint Wellington Redwood
    From:01/Aug/2007 To:01/Oct/2008

    Job Title: Service Management Consultant
    Company: Sysop Ltd
    From:01/Jan/2006 To:01/Jul/2007

    Job Title: Infrastructure Programme Manager
    Company: Lynx Technology
    From:01/Feb/2005 To:01/Jan/2006

    Job Title: Call Centre Operations Manager
    Company: Lynx Technology
    From:01/Aug/2003 To:01/Jan/2005

    Job Title: UK Call Centre Manager
    Company: Lynx Technology
    From:01/May/1999 To:01/Jul/2003

    Education Summary: PROFESSIONAL ACCREDITATIONS & AFFILIATIONS
    • ISO20000 Consultant Certificate (itSMF)
    • COBIT v4.1 Foundation Certificate
    • ISO27001 Certificate
    • ITIL Service Management v3 ‘Expert’
    • ITIL v3 Intermediate: Service Design
    • ITIL v3 Intermediate: Operational Support and Analysis
    • ITIL v3 Intermediate: Release, Control and Validation
    • ITIL Service Management v2 Managers Certificate 'Red Badge'
    • ITIL v2 Practitioners Certificate: Service Desk & Incident Management
    • ITIL v2 Practitioners Certificate: Change Management
    • ITIL v2 Practitioners Certificate: Configuration Management
    • ITIL v2 Practitioners Certificate: Financial Management for IT Services
    • ITIL v2 Practitioners Certificate: Service Level Management
    • ITIL v2 Practitioners Certificate: IT Service Continuity Management
    • IITT Certificate in Training Delivery Skills
    • ISEB ITIL Accredited 1st Lecturer
    • EXIN & APMG Accredited lecturer
    • Prince2 Foundation Certificate
    • APMP Project Management Training
    • COPC Accredited & Registered Co-ordinator
    • NVQ A1 Award – Call Centre Operations
    • C&G Level 3 – Computer Systems Installation & Maintenance
    • Professional member of British Computer Society – MBCS
    • Member of The Institute of Leadership and Management (MInstLM)

    ACADEMIC EDUCATION
    • Currently studying for an MBA in IT Service Management
    • Higher National Diploma in Business & Finance – Blackpool & the Fylde College (1989)
    • 8 ‘O’ levels – Montgomery High School, Blackpool (1987)

    OTHER RELEVANT TRAINING
    • Advanced user of MS Office 2010 Applications
    • Employment based: Fair treatment at work; Profit & loss management; Effective presentations; Planning & forecasting; and, Performance management; Development reviews & successful action planning; and, Train the trainer.

    • $99
      /hr
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