Insights
Insights
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Alan M.
City of London, GBUnfortunately not a great experience. We asked Eric to have a go at creating a new 'splat' icon similar to ours i our logo, but unique as the current is from clip art and also have a look at our font for our logo.
Eric supplied a draft which we didn't like as was so different so corresponded by asking to try and stay closer to the original to which we were told “It takes a lot more time and effort to do what you're asking”
A little peeved we asked if he could have a go at something (as we are not massively fussy) and was sent back our current logo with a little extra stroke and invoiced immediately without checking if we were happy (which we obviously were not).
On communication back we again stated our brief to which were were told that's what was created first time and where we not happy (which we already stated we were not).
Communication slowed so we asked for a refund, which Eric refused.
Decided we'd rather leave feedback. So $30 paid and no logo to show for it.Eric B.
I'm sorry you didn't have a better experience Alan. Perhaps next time, when describing what you want don't ask for something similar but different if that's not what you want. Then don't be upset when you receive something that matches your request to "mimic what we already have as closely as you can" if that is not what you want.
- by Kristen C.
- Posted: 6 Oct 2015
- by Taylor M.
- Posted: 6 Oct 2015
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