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    Ricky Centino

    Ricky Centino

    Live Chat Support/Date Entry

    Manila, Philippines

    My full name is Ricky Suralta Centino. I am 30 years of age. I finished my Bachelor's degree of Arts Classical Major in Philosophy in Sacred Heart Seminary Palo, Leyte last...Read moreMy full name is Ricky Suralta Centino. I am 30 years of age. I finished my Bachelor's degree of Arts Classical Major in Philosophy in Sacred Heart Seminary Palo, Leyte last March 2004. I am married with two kids.

    After I graduated, I was able to land a supervisory job in a small food chain industry. During those years I was able to develop customer relation. As a supervisor I was able to manage my time and meet the demands of the job. Training new crews and imparting new ideas to my team were some of my tasks.

    By year 2007, I was accepted as a Medical Sales rep of a Pharmaceutical company until 2008. Different from my course though, which is philosophy, I was able to adapt and learn new ideas. I was able to learn new knowledge and be innovative. I was able to gain new marketing strategy and at the same time gaining sales.

    Last March 4 2008, I was accepted as a Customer Associate in a global BPO industry. I am currently employed with convergys up to the present (3 years of service). We're servicing Comcast Live chat support. This includes order online, product inquiries, transfer of service and others. However, it would be a great opportunity if I have the chance to work at home. Working at home where I can manage to take care and watch my kids is awesome. Doing job at home for me is a great opportunity to take care my family and at the same time achieve my career. That is the reason why I am interested in this home based job.

    Area Covered: Customer Live Chat Support/Data entry/Copy Writing and Editing


    Work Experience
    -----------------

    Job Title: Branch Supervisor
    Company: Mayongs Bakeshop and Pastries
    Description: Supervisor

    *Insured quality of output products.

    *Monitored products processing system.

    *Implemented training course for new crew for speeding profitability
    From:01/May/2004 To:31/May/2006

    Job Title: Medical Sales Representative
    Company: Pharma Dynamic, Inc.
    Description: Medical Sales Representative

    *Promote product marketing in private MD's Clinic,drugstores, Private and Government
    hospitals including Health Centers.

    *Done booking, deliveries and collection.

    *Performed inventory reports, weekly sales report and collection remittance reports.

    *Maintained clients and doctors business relation.
    From:03/Jan/2007 To:31/Jan/2008

    Job Title: Customer Service Associate
    Company: Convergys Philippines
    Description: Customer Associate Executive (Chat Support)

    *Done product up-selling to customer.

    *Provide product information to inquiries.

    *Can handle voice support if needed.

    *Received online order and data entry processing.
    From:04/Mar/2011



    Education
    -----------------

    Degree: Bachelors Degree on Classical Arts Major in Philosophy
    Field of Study: Behavioral Science
    University / College: Sacred Heart Seminary College
    From:01/Jun/2000 To:13/Mar/2004

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