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    John Leigh

    John Leigh

    Telesales/ Administration

    Manchester, United Kingdom

    Office administration Call centre Telesales Research Marketing Area Covered: Manchester, North-West Work Experience Summary: National Utilities Advisory Centre Sales Executive...Read moreOffice administration
    Call centre
    Telesales
    Research
    Marketing

    Area Covered: Manchester, North-West
    Work Experience Summary: National Utilities Advisory Centre Sales Executive (Feb to April Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½ 2003)

    Answering calls incoming calls assisting with queries, trying to convert into sales
    Cold calling prospective customers, up-selling benefits of alternative tariffs.
    Working with the National Utilities computer system.
    Creating and arranging appointments for customers.
    Dealing with complaints and resolving situations,
    Transferring calls onto relevant departments or escalate when needed.

    JWT Cheetham Bell (Manchester) Jan 2009 - Sept 2010

    Re-writing sales scripts
    conducting hard sales calls.
    data entry for leads using Visual Fxo Pro
    communicating with major companies in direct business




    Education Summary: Education

    Lowton High School 1994-1999
    GCSEÃ�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½S English
    Maths
    Science
    Music
    Art
    RE
    German

    City College Manchester 2008 - May 2009
    TV and Broadcast Media - BA Hons Degree

    Additional Qualifications

    NVQ Health and Hygiene
    Ken Gee Award- Service to the School
    Completed and Mentored/facilitated Wilson Learning customer service programme including Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½RoadmapÃ�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½ and Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½First Two hoursÃ�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½ used in training on Disney Resorts

    • £8.50
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