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    Alen Frazer

    Alen Frazer

    Business Development Manager

    Lahore, Pakistan

    Our vision is effortless but none the less effective. Today information technology, in European and US market places large enterprises are keen to reduce production and operational...Read moreOur vision is effortless but none the less effective. Today information technology, in European and US market places large enterprises are keen to reduce production and operational cost in order to accomplish their revenue base target and profitability of their companies. Keeping in mind that competitors of those enterprises are in a race to win the same business. In our vision moving the production and back office operations to low cost yet effective countries like Pakistan will decrease the production and back office cost significantly, and by doing so one can achieve a more competitive edge against their competitors. Our Company provides simple yet effective ways for these companies to outsource their back office operations and call center operations to LOW-COST partners.

    We Provide clients with

    • Higher quality telephone and web-based customer service and sales operations
    • Lower base operating costs
    • Maximum customer value

    We deliver through

    • Specialized computer telephony technologies
    • Call center development experience
    • Human resource management and process expertise

    Business intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resource. By outsourcing customer service, sales and data processing to our Company, businesses preserve capital resources, reduce cycle time and improve performance.


    Area Covered: United Kingdom, United States, Canada, Australia
    Company Name: Engage Services
    Work Experience Summary: Our Company's Customer's inbound and outbound telemarketing services enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Telemarketing services cover:

    • Inbound and outbound acquisition
    • Cross-selling
    • Up-selling
    • Conversions
    • Win back
    • Retention

    Technical Support

    Our Company specially trained teams offer round the clock technical support to customers and users of technology and software companies. Our Company's Customer's offshore centers located in Pakistan works as a virtual extension of your offices providing support, huge cost advantages and enhanced customer service.

    Technical support services include:

    • Troubleshooting
    • Ticketing
    • Level 1, 2 and 3 support
    • Help desk
    • Warranty Support
    • RMA processing
    • Desktop support
    • Application support

    • £7
      /hr
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