Unfortunately this was the first time Sandra had transcribed French audio files directly into English (although I had specified that this was the work that had to be carried out). As such, the translation was not as good as it could have been, and took a lot longer than originally estimated.
However, Sandra was very apologetic about this and even gave us a chance to pull out of the contract half way through. Unfortunately our deadline meant we didn't have time to find another supplier and, as such, Sandra took on the second part of the project, ensuring we met the deadline.
Although the quality of the work was not what we expected, Sandra was very easy to work with. I have no doubt that given enough time and experience, she would be able to produce the high standard document that we would expect.