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    Viorel Topala

    Viorel Topala

    IT Freelancer

    Bucharest, Romania

    I'm an IT freelancer, passionate about IT domain & photography. I have extensive experience in IT, working as 1st Level Support Analist for one the largest banking institutions...Read moreI'm an IT freelancer, passionate about IT domain & photography. I have extensive experience in IT, working as 1st Level Support Analist for one the largest banking institutions in Europe (BCR Erste Group). I've also worked as Head of Network Administration Department within the CityHall of 2nd District. My area of expertise is Windows administration & support, e-mail, networking, internet, web-design, photography. I'm a creative writter, graduating Journalism and Communication Sciences within "Spiru Haret” University, Bucharest.

    Area Covered: Romania, International

    Work Experience:
    2007 - present
    IT Support Analist within BCR (Erste Group) having as main dutties and responsabilities:
    - 1st level support on the IT infrastructure for system users - Windows OS, MSOffice, Networking, MsOutlook - Exchange Server, Active Directory, Internet Explorer;
    - User management for domain users and core-banking applications users;
    - Incidents escalation to 2nd level support, monitoring their resolution and notifying end-users;

    2005 - 2006
    IT Helpdesk within SOFTWIN having as main dutties and responsabilities:
    - 1st level support on the IT infrastructure for system users within BCR Erste Bank - Windows OS, MSOffice, Networking, MsOutlook - Exchange Server, Active Directory, Internet Explorer;
    - User management for domain users and core-banking applications users;
    - Incidents escalation to 2nd level support, monitoring their resolution and notifying end-users;

    2002 - 2005
    Head of Network Administration Department within the CityHall of 2nd District having as main dutties and responsabilities:
    - Administration of over 250 workstations (user support, OS instalation, etc).
    - Design, implementation and maintenance of online - 2nd District CityHall website - and various offline projects.
    - Administration of 2nd District CityHall "Citizens Vocal Information System".
    - IT Responsible within the "Dual Infokiosk" PHARE Project.

    Education:
    2006 - 2009
    Graduate of Journalism and Communication Sciences College within "Spiru Haret” University

    1988 - 1992
    Theoretical Highschool "Traian"
    - Bachelor’s Degree

    Training and Courses:
    2010 - Microsoft Certified Desktop Support Technician
    2004 - Assistant Programmer
    1997 - Assistant Manager

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