The quality of Philip's work is very good. He did a great job on the postcard. But, the way he treats the customer is very poor. I asked for 2 converted files of a PSD document. He said that he would provide it. I didn't receive it the day I asked for it. The next day I asked for the files again. He was rude, yelling at me over the workstream text board. The way you talk to a customer matters, even if it is over text (computer). We are not just paying for a service, we are paying for customer experience. When I go to receive a service, I don't just want the service, I am expecting to be treated with respect, honor, and patience. If you are providing a service, and you are yelling at the customer for simply asking for files, then you shouldn't be providing services. I had to find a file converter and convert the files myself, something that takes less than 1 minute to do. It takes less than a minute to convert a file! He could have easily said I can do it later at a specific time or sorry that I didn't provide the files, let me see how I can help. But instead, he yelled at me and was rude and sarcastic. There are plenty of graphic designers out there. I want to work with people that are considerate, treat me with respect, and know how to talk to a customer respectfully, provide a great service, while providing excellent customer service. That situation did not happen here. I will not be working with this graphic designer again.

Philip Murphy Design ..

Please highlight were exactly I was "yelling" at you? I was polite throughout using words such as "Please" and "Thanks" - 2 words that are seriously lacking in your vocabulary. In addition, you mention in your feedback you didn't receive the files you asked for on the same day. The job advert states "I would need the project completed within 1 week." The job was accepted on 11 May 2021. You received all requested files (2 Photoshop files, 2 jepgs and 2 pngs via wetansfer) on 16 May 2021 - evidently within the timeframe I mentioned above. I have the wetransfer downloaded notification emails as evidence of you downloading all files so why you mention you needed to convert them is beyond me! Terrible client that I never wish to work with again. Avoid at all costs!