Post Project
  • Search
    • Buyers can
    • Search offers to buy now
    • Search freelancers to request a proposal
    • Freelancers can
    • Search projects to quote on
  • How it works
  • Log in
  • Sign up
  • Freelancer?
Categories
    Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
Archana Balaji

Archana Balaji

IT helpdesk Manager

Chennai, India

1. Passport Details 2. Family and marital status Married; Spouse’s Name: G. Balaji; Spouse’s Occupation: Project Implementation Manager-RR Donnelley; Son’s Name: B.Vinayak Mahadev;...Read more1. Passport Details
2. Family and marital status Married; Spouse’s Name: G. Balaji; Spouse’s Occupation: Project Implementation Manager-RR Donnelley; Son’s Name: B.Vinayak Mahadev; Son’s DOB: 15.02.2012; Daughter’s Name: B. Samyuktha; Daughter’s DOB: 06.11.2014;
3. Nationality & Date of Birth Indian; 15th May 1986
4. Languages Tamil, English, French & Kannada
5. Summary of qualifications, skills and values BCA; Working as Manager-IT Helpdesk at Repco Home Finance Limited (Subsidiary of GOI Enterprise-Repco Bank) since Dec 2011
6. Summary of expertise and experience 6.5 Years of total experience of which 3.5 years experience as EDP Manager
Experience History
DEC 2011- – SEP 2015 – EDP Manager @ Repco Home Finance Limited
Job Responsibilities:
 IT Helpdesk Email Management;
 IT Helpdesk call management(on a need on basis)
 Compute calculations appropriating SOA rectifying data entry mistakes manually
 Automate manual operations to the extent possible at all department levels
 Documentation of User Guides of all internal applications
 Develop small applications based on intermediate requirements
 Check EDP Personnel Reports like Team Attendance, Meal Vouchers, OD Allowance and backup reports
 Support in maintenance of the application and resolve application related issues
 Resolve end-user's(Branch) application level issues-Helpdesk Management;
 Approve procurement bills for release of payment to vendors at Managerial level
 Approve procurement of peripherals to branches requests at Managerial level
 Co-ordinate with vendors whenever required on procurement issues vide email
 Route all issues via appropriate channels for further approvals on a needful basis
 KT end-user requirements to the core banking solution application vendor team and follow-up until implemented in core banking applications
 Core Banking Solution Application Vendor SPOC
 Maintenance of patch registers listing all patches made to core banking application database
 Responsible for final draft all documents, presentations and reports released from the team
 Execute stored procedures in database from backend as and when required
 Draft EDP Magazine
 Draft IT Policy, IS Policy, CBS&LOS User Manual
 Prepare EDP Dept Training Presentation based on target audience
NOV 2009-FEB 2011 – Quality Analyst cum Process Expert @ Tata Consultancy Services, Siruseri; Project Name: USAA Honeycomb: P&C Insurance
Job Responsibilities:
 QC the work of my team's process analysts;
 Conduct team meetings whenever required to emphasize/improve quality percentage;
 Conduct process training for new team members;
 Conduct trainings for existing team members on process related changes suggested by client;
 Conduct trainings for team members to improve quality % of team members.
 Co-ordinate with TL and generate Quality reports on daily/weekly basis for project manager’s and client review. QC the transactions processed by Mexico Team members (BCP Team) vide remote and send quality reports on weekly/daily basis to Mexico managers.
 Train Mexico team members on daily/weekly basis on process related changes notified/suggested by client vide remote. Conduct team meetings with Mexico team members on a weekly basis vide call to emphasize them improve quality.
JULY 2007-AUGUST 2008 – Software Engineer @ Preludesys
Job Responsibilities:
 Worked in .Net platform for .Net for Project: Retail POS
 Supported for Accounts Maintenance
 Project: TataToyo from July 2007 to August 2008(Windows Application and ASP.Net Application).
 Was a part of black box development team (database cleansing) application using C#.Net for Project: Phenomenex.
FEB 2007-JULY 2007 – Customer Service Executive @ RR Donnelley formerly known as Office Tiger Database Systems
Job Responsibilities:
 Project: PR Newswire
 HTML Development using MS-Dreamweaver;
 Feed PR Newswire projects on to their webpage by means of HTML Development and minimal use of scripting languages
 Communicate process updates to client via email
 Minimal use of flash buttons on the webpages
 Tools used: Dreamweaver, Filezilla
Educational Qualifications
Degree/Diploma University/Board Class/Marks Year
1. BCA Stella Maris College of Arts and Science, Chennai First, 61.74% 2007
2. HSC Fatima Matriculation HR. Sec School, Kodambakkam, Chennai First, 76.03% 2003
3. SSLC First, 70.63% 2001
Software Exposure
Languages: C, C++, VB,C#.
Scripting Languages: HTML, CSS, VBScript and JavaScript.
Database: MS SQL 7.0, SQL server 2000, SQL Server 2005,
FoxPro 2.5.
Operating System: DOS, WINNT, WIN95, WIN98, WIN2000, WINXP, WINME, LINUX and UNIX.
Packages: MS Office, Star Office, .Net.
Designing Tools: Adobe Photoshop 7.0, Flash 5.0, Director 8.
Other Tools: Macromedia Dream weaver, Filezilla
Personal Strengths & Career Objectives
Strengths:
 Can Co-Ordinate well and manage a Team as well
 Good Interpersonal communication skills
 Always persistent in identifying process improvements wherever possible

Career Objectives:
 To work hard, create a positive impact in my organization and enhance my skill sets for mutual benefit and move consistently higher on the learning curve
Professional Affiliations and Memberships
 Completed Business English Certification (BEC) preliminary and vantage in British council, Cambridge University.
 Completed Software Testing Certification course at LIBA on Dec 2007.
 Governors and President’s Award for Guides.
 Completed a mini project in FoxPro on Inventory systems.
 Completed a mini project in Flash on Dances of Kerala.
 Completed a mini project in HTML on cosmetics and Accessories.
 Designed a Corporate website for Sri Aurobindo packagers Private Limited in ASP.Net and HTML.
 Have attended a 15 day crash course on .Net conducted by Sun Microsystems.
Appreciations Received from Employers
 Best Team member of PRN Microsites during March 2007 at RR Donnelley
 Promoted from Process Executive to QA at TCS appreciating consistence performance and accuracy percentage
Additional Information available on request
• References
• Credentials to support the claims made in this CV(e.g., Details of specific work experiences, certificates etc)

    5.0
    (1)
    $11
    /hr
Contact

Skills

Microsoft SQLServerhtml/html5training writingC# programming languagecascading style sheets (css)microsoft office (ms office)Visual Basic programming language

Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Aug 10 2020
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
2
Buyers worked with
1
Last active
Aug 10 2020
Response time
instantly

Skills

Microsoft SQLServerhtml/html5training writingC# programming languagecascading style sheets (css)microsoft office (ms office)Visual Basic programming language

Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Aug 10 2020
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
2
Buyers worked with
1
Last active
Aug 10 2020
Response time
instantly
Skills Insights

Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Aug 10 2020
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
2
Buyers worked with
1
Last active
Aug 10 2020
Response time
instantly
Skills Insights
Microsoft SQLServerhtml/html5training writingC# programming languagecascading style sheets (css)microsoft office (ms office)Visual Basic programming language
  • Reviews
  • Purchases
  • Endorsements
Hide feedback
I have a number of printer configuration sheets that need data putting into Excel.
  • Julieby Julie T.
  • Posted: 3 Nov 2015
  • 2
  • 11 Nov 2015 Julie T.
    Julie T.
    Halifax, GB

    It is great to work with Archana delivering exactly what is required, in an accurate and timely manner. I will be utilising Archana's expertise on future projects.

    Archana B.
    Archana B.

    Thank you so much for writing a nice review!

Need emails fixed
  • Paulby Paul G.
  • Posted: 14 Nov 2015
  • 1
    No result found
950676961635

Product

  • About
  • Team
  • Careers
  • Blog

Support

  • How it works
  • Trust & Safety
  • Help Centre

Discover

  • Plus Works
  • Academy

Resources

  • Customer Stories
  • Business Cost Calculator
  • Startup Cities

Browse

  • Freelance Services
  • Freelance Services By Country
  • Freelance Skills
  • Terms
  • Privacy
  • © 2021 People Per Hour Ltd
We use cookies to improve your experience and our services. By using PeoplePerHour, you agree to ourCookie Policy