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    Wendy Norman

    Wendy Norman

    Business Development Specialist

    Norwich, United Kingdom

    I am a specialist in business development and customer service and my aim is to increase your bottom-line by answering your telephone calls from your clients in a friendly and...Read moreI am a specialist in business development and customer service and my aim is to increase your bottom-line by answering your telephone calls from your clients in a friendly and professional manner and also getting you in front of the right people to promote your business. We generate the leads to get you a qualified appointment and then through relationship building move your customer to a loyal client.

    We will also identify opportunities to make those connections to make you successful whether they come via the telephone or at networking events, exhibitions or just chance encounters.

    Area Covered: UK
    Company Name: LiveLink Resource
    Industry: Outsourcing/Offshoring
    Employees: 5-9


    Work Experience
    -----------------

    Summary: Delivery of 18 seminars uk-wide for Shelter between October 2010 and March 2011.
    Social media management for multiple clients. Successful in client being asked to provide articles for a national paper (saw Tweets) and is now their 'expert'.
    Salesforce, Capsule
    Contacted clients database where they had not heard from past clients for up to 8 years and converted a significant number to current contract client status.
    Inbound call-handling/customer service specialist.
    12 years hotel manager
    5 years NHS project manager
    Job Title: Owner
    Company: LiveLink Resource
    Description: Interactive telephone call answering; answering your telephone calls with class, style and maturity. Proactive business development and customer service specialists. Genuine and real - we love to work with companies of all sizes who are passionate about being the best company they can be and want to achieve great things. We are always looking for opportunities and connections for our clients, potential clients and friends.
    From:01/Mar/2011

    Job Title: Owner
    Company: Wendy Norman - I'm Your PA
    Description: With an office in Norwich, Wendy Norman I'm Your PA offers virtual secretarial and reception services to clients across Norwich and the UK. Formed in 2007 Wendy has two years experience in the Virtual Assistant market and over twelve years experience in senior roles in business administration support.

    Enabling clients to save time and money throughout the year, the company supplies businesses with good quality secretarial and reception support. With a fully fitted modern office and polite, experienced and friendly staff, the service is designed to improve both working and home life.

    With a team of 4 experienced Personal Assistants, Wendy Norman I'm Your PA has an expanding workforce, who are qualified and experienced to deliver a high level of customer care and quality to support your business. Formal qualifications include Degree level Business Administration, and also Prince2 project management.
    From:01/Feb/2008 To:01/May/2010

    Job Title: Governance Coordinator
    Company: Broadland Primary Care Trust
    Description: Policy development. Integrating Corporate and Clinical governance. Ensuring Trust was compliant with Healthcare Commission Standards and Litigation Authority Standards
    From:01/Jul/2002 To:01/Aug/2007

    Job Title: Hotel Revenue/Front of House Manager
    Company: Jurys Doyle/Savoy Group/Angel Hotel/Sheraton Hotels
    Description: I worked in various hotels of 4* and 5* standard as a Revenue Manager. I led a team of up to 40 members of staff, and was responsible for customer service, maximising income, forecasting, contract negotiation.
    From:01/Jan/1984 To:01/May/2001



    Education
    -----------------

    Degree: Degree level
    Field of Study: Business Administration
    University / College: Norwich City College
    From:01/Jan/2003 To:01/Jan/2005

      4.0
      (2)
      £7
      /hr
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    Skills

    office managementproject managementsalesforcelead generationcopy typingmicrosoft accessmicrosoft office (ms office)microsoft powerpointmicrosoft wordsalesman

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    Buyers worked with
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    • Reviews
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    Answer your telephone calls for an hour
    Answer your telephone calls for an hour
    $15
    • Posted: 27 Jun 2014
    • 100% Positive
    • Sold: 8
    • 14
    • 30 Jun 2014 Antony M.
      Antony M.
      Warrington, GB

      Absolutely outstanding - no complaints whatsoever. A difficult afternoon covered superbly with very little warning. I am sure that had we planned a little better the service would have been even better.

      No hesitations at all in recommending Wendy and her team. Thanks

      Tony

    Call 20 of your aged-debtors for payment
    Call 20 of your aged-debtors for payment
    $15
    • Posted: 4 Jun 2014
    • 60% Positive
    • Sold: 1
    • 3
    • 08 Jun 2014 Sir L.
      Sir L.
      London, GB

      Ok, over priced

      Wendy N.
      Wendy N.

      Thank you. Overpriced for an hourlie over a 3 hour period is hardly overpriced!

    516239500171

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