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    Sarah B.

    Sarah B.

    Customer Service Representative

    Angeles City, Philippines

    I have been working for the BPO industry (call center) for several years now, it has enhanced not only my technical but also my interpersonal skills. It demands you to be quick,...Read moreI have been working for the BPO industry (call center) for several years now, it has enhanced not only my technical but also my interpersonal skills. It demands you to be quick, decisive and independent at all times.

    I am a fast learner, equipped with good knowledge of MS Office applications, telephone etiquette, email and chat support and other administrative tasks.

    Your success is my drive and my passion is to help YOU achieve SUCCESS.

    Area Covered: customer service


    Work Experience
    -----------------

    Job Title: Customer Service Representative ( Email Support )
    Company: Private Company
    Description: Handles emails from customers all over the world subscribed at our service. Answers customer queries regarding account status and billing concerns in a timely and professional manner.
    From:06/Jan/2011

    Job Title: Technical Support Representative
    Company: X BOX/NCO Group Philippines
    Description: Receive, assess, troubleshoot and resolve customers problems with their consoles while documenting and updating everything on the system.
    From:11/Jan/2010 To:09/Dec/2010

    Job Title: Data Encoder
    Company: Clark Data Center Inc.
    Description: Responsible for encoding old birth certificates from European countries accurately into our system.
    From:10/Jan/2009 To:10/Dec/2009

    Job Title: Technical Support Representative
    Company: Microsoft Zune/Sutherland Global Services
    Description: Receive, assess, troubleshoot and resolve customers problems with their device while documenting and updating everything on system. Helps with billing concerns as well.
    From:15/Feb/2007 To:22/Nov/2008



    Education
    -----------------

    Degree: Bachelors Degree
    Field of Study: Communication
    University / College: University of the Assumption
    From:09/Jun/2003 To:11/Apr/2007

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