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    Rafael Guiao

    Rafael Guiao

    Back Office Support (Data Analyst, Graphics Artist)

    Angeles City, Philippines

    I have more than 10 years of work experienced as a Back Office personnel and Data Encoding is my primary job. I worked at iQor Philippines from October 2006 - Jan 2010 (3+...Read moreI have more than 10 years of work experienced as a Back Office personnel and Data Encoding is my primary job.

    I worked at iQor Philippines from October 2006 - Jan 2010 (3+ years) , started as a Data Processor for Payments Application / Consumer Solutions department doing payment posting, payment verification, payment investigation, correspondence processing, disputes processing and other tasks as assigned. After a year of service I was promoted as Senior Data Processor. Because of my hardwork and very good attitude towards work, after a few months of being a Senior Data Processor I was promoted as Supervisor to handle Client Reporting department (Feb 2008 - Jan 2010). 90% of the reports are being formatted using MS Excel. I am good at text tab delimited, pivot table, subtotal, filters, formulas and some macros on MS Excel.

    I also worked at Absolute Service Incorporated from September 1999 - October 2006 (7+ years). In my 7 years of service, I handled different tasks. First, I was hired as a Graphics operator and handled photo scanning, editing, QA, and final QA using Adobe Photoshop. Second task, encoding story telling books and medical books. Third task, Indexing the information of legal documents from Georgia State such as Affidavit, Security Deeds, Warranty Deeds, Contracts and others. Lastly, was being a Land Transportation Biller to key the daily bill of lading for Byers Transportation (Canada).

    In my more than 10 years of experienced, I was able to developed excellent time management and organizational skills, great interpersonal skills, coaching, mentoring abilities, ability to learn quickly and retain knowledge, ability to work with minimal supervision and first-rate attention to detail.

    I am proficient on Microsoft Excel, familiar with other MS Office application, good on using Adobe Photoshop, I�ve worked with different system databases like CUBS, FACS, CARMA, and CITRIX.

    Since I worked for a BPO company, I am familiar with FDCPA and HIPAA (in the USA) wherein confidentiality and honesty is being observed.

    I am organized, time flexible, can do multi-tasking, reliable, and willing to learn something new. I can work with less supervision and only provide quality service!


    Area Covered: USA, Asia
    Work Experience Summary: Feb 2008 - Jan 2010 Supervisor - iQor Philippines (Allied Interstate)
    Oct 2006 - Feb 2008 Agent and Senior Agent - iQor Philippines (Allied Interstate)
    Sep 1999 - Oct 2006 Data Analyst/Graphics Artist - Absolute Service Incorporated
    Education Summary: Computer System Technician
    FDCPA
    HIPAA

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