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    Natasha P.

    Natasha P.

    Virtual Assistant

    London, United Kingdom

    I provide credit control, sales ledger, data entry / database, customer service and all round virtual assistant services remotely but would also consider office based opportunities...Read moreI provide credit control, sales ledger, data entry / database, customer service and all round virtual assistant services remotely but would also consider office based opportunities in the London area. I have worked within the many different industries in roles such as credit controller / sales ledger clerk, junior credit manager and customer service advisor for over 10 years and recently ventured into the virtual customer service sector; taking inbound calls remotely from home. I am looking for anything that ranges from chasing outstanding debts, administration, customer service and data entry.

    Area Covered: UK


    Work Experience
    -----------------

    Summary: I have gained extensive telephone experience through my previous job roles as a credit controller, junior account executive and virtual inbound / outbound call operator; and have the ability to build a good rapport with both B2B and B2C basis.

    I have an excellent eye for detail and have good analytical experience which has also been gained through previous excel spreadsheet projects such as the maintenance of pricing reviews; daily / weekly debt forecasts; order management databases etc

    I adopt a professional attitude to all work undertaken and have good task management skilss which I believe enables me to meet any required deadline or target that is asked of me.

    Job Title: Virtual Inbound / Outbound Call Operator
    Company: Call Catcherz Ltd
    Description: Working as an inbound Enquiries/Payment/Order agent as a subcontractor through Call Catcherz Ltd; for a company called Arise.

    Enquiry Agent duties included:

    1. Order processing
    3. Payment Processing
    2. Query Management / Resolution

    Natasha also progressed to a Supervisory Role and was put in charge of Escalated Manager Call Backs as she had the maximum amount of experience to deal with them.
    From:01/Mar/2010 To:28/Feb/2011

    Job Title: Virtual Inbound / Outbound Call Operator
    Company: HCC
    Description: Projects worked on:

    *Papa Johns Pizza: Inbound calls from customers who were placing orders for pizza. I also dealt with enquiries i.e. pizza not arrived, not gone to correct address, updating customer contact details & ordered items missing. Payment processing was also included in the role.

    *Asthma UK - Outbound calls to already existing donators of the Asthma UK charity and informed them of a weekly lottery that we were running. My role was to recruit no joiners to the lottery via direct debit and send them literature of the cause.

    From:01/Apr/2009 To:30/Jun/2009

    Education Summary: Results Achieved for GCSE Exams Taken in 1997: English Literature A/B, English Language B,Information Technology C, Mathematics C.



    All of my work related experience has been gained through hands on work in my previous jobs roles such as the use of accounting systems Oracle; Sage Line 50 and Sage Line 100.

      5.0
      (25)
      £12
      /hr
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    bookkeepingcustomer servicecopy typingsage group

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    • Reviews
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    Telesales/Customer services company or agents for contact call campaign
    • Philby Phil B.
    • Posted: 15 Dec 2011
    • 3
    • 24 Jan 2012 Phil B.
      Phil B.
      Lancaster, GB

      Natasha took on a very time consuming job working to a very tight schedule. Despite the challenging timescale, Natasha delivered the results within schedule and to a very high standard. She is a great communicator and gives you great confidence in her ability to complete the work. I would have no hesitation engaging her services in the future.

    Payment Collecting and Credit control
    • Workforce GLBby Workforce GLB
    • Posted: 4 Aug 2011
    • 2
    • 28 Oct 2011 Workforce GLB
      Workforce GLB
      City of London, GB

      Very Hard worker, Precise and motivated.

    • 23 Oct 2011 Workforce GLB
      Workforce GLB
      City of London, GB

      Good work

    • Show more feedback (10)
    Creating email accounts
    • Kateby Kate J.
    • Posted: 20 Jul 2011
    • 1
    • 10 Aug 2011 Kate J.
      Kate J.
      City of Westminster, GB

      Diligent and hard working!

    • 02 Aug 2011 Kate J.
      Kate J.
      City of Westminster, GB

      Hard working and kept in good contact throughout the period of work!

    Data input clerk
    • Andrewby Andrew N.
    • Posted: 19 Jul 2011
    • 2
    • 02 May 2012 Andrew N.
      Andrew N.
      City of London, GB

      excellent as normal

    • 13 Jan 2012 Andrew N.
      Andrew N.
      City of London, GB

      excellent all round

    • Show more feedback (2)
    Data Entry into Excel Sheet
    • Waldemarby Waldemar B.
    • Posted: 8 Jun 2011
    • 4
    • 18 Jul 2011 Waldemar B.
      Waldemar B.
      London, GB

      Fast! Proactive! Perfect Quality! Top Value for Money!

      I will definitely work with Natasha in the future.

    Database help
    • Mikeby Mike O.
    • Posted: 21 Jun 2011
    • 0
    • 25 Jun 2011 Mike O.
      Mike O.
      London, GB

      Again an excellent job - very helpful, very clear and done in a very timely way. Natahsa is highly organised, easy to work with and vey helpful.

    Data Entry Find Matching Amazon ASIN Numbers
    • Allanby Allan C.
    • Posted: 16 Jun 2011
    • 0
    • 18 Jun 2011 Allan C.
      Allan C.
      Wandsworth, GB

      It was a pleasure working with Natasha. She completed the job quickly with good comms along the way. A definite recommendation.

    Combine customer info
    • Mikeby Mike O.
    • Posted: 9 Jun 2011
    • 1
    • 13 Jun 2011 Mike O.
      Mike O.
      London, GB

      Excellent job. Very clear communication. Managed highly effectively in a very good time

    Excel Data Entry
    • Jayby Jay M.
    • Posted: 14 Apr 2011
    • 1
    • 15 Apr 2011 Jay M.
      Jay M.
      Leicester, GB

      Natasha completed our job of entering about 567 product lines from manual handwritten sheets which were scanned and e-mailed to her. She inputted all date concerning the styles of clothing, type, qty and sizes into a professional excel spreadsheet. I had them on my desk before start of play next day. An excellent all round job well done and would use her again for sure.

    Telesales
    • Normanby Norman S.
    • Posted: 18 Mar 2011
    • 0
    • 27 Mar 2011 Norman S.
      Norman S.
      Leeds, GB

      Job carried out to exact standards and well informed results.

      Natasha P.
      Natasha P.

      Great to work for. Provided a clear understanding of what he wanted / needed and provided useful pointers in response to my daily feedback. Also paid promptly on completion of the project & would regard him as a fair and trusted client for anyone wishing to bid on his projects in the future.

    • 1
    • 2
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