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    Jamailiah Gerona

    Jamailiah Gerona

    Freelance transcriptionist

    London, United Kingdom

    I am a new freelancer who can offer services such as Data Entry, Audio transcription, Customer Support either by email or phone, and other administrative work. My previous job...Read moreI am a new freelancer who can offer services such as Data Entry, Audio transcription, Customer Support either by email or phone, and other administrative work. My previous job was in a call center as a Collections Associate for a credit card in UK. I call our customers whose account is in arrears and process their payment to bring their account up to date. I love my job, but I decided to quit and stay at home to take care of my son. Now I am looking for a home based freelance job that can pay me enough while I personally look after my son.

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    Work Experience
    -----------------

    Job Title: Collections Associate
    Company: Convergys
    Description: I worked as a call center agent for a UK credit card company. My job is to call clients whose account are in arrears, know the reason why payment was missed, process payment to bring the account up to date, and if payment over the phone is not possible I offer payment plans that suits the client best. I also send statements, change billing date, change billing address, answer queries regarding bills, assist fraud complaints, make report, and escalate complaint to supervisor and other concerns regarding their account.
    From:19/Oct/2009 To:21/Sep/2010



    Education
    -----------------

    Degree: Bachelor of Science in Nursing
    Field of Study: Nursing
    University / College: Manila Central University
    From:01/Jun/2003 To:01/Apr/2011

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