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    Honey Desuyo

    Honey Desuyo

    Data Entry Specialist. Administrative Support, Virtual Assistant

    Dumaguete, Philippines

    Over the last 6 years of working, I have developed several skills as I was involved with sales, marketing, customer service and quality driven jobs. I am a self-driven, results-oriented...Read moreOver the last 6 years of working, I have developed several skills as I was involved with sales, marketing, customer service and quality driven jobs. I am a self-driven, results-oriented with a positive outlook in life, and a clear focus on high quality and business profit. I am reliable, tolerant, and determined. I am an empathic communicator, able to see things from the other person's point of view. I am able to get on with others and a team-player. I am adept with the software applications particularly Powerpoint, Excel and Word.

    Area Covered: Expert customer service, personal assistant and data entry specialist
    Industry: Outsourcing/Offshoring
    Work Experience Summary: Employment History

    1.) QUALITY ASSURANCE SPECIALIST WellPoint Central and West | TELETECH HOLDINGS INC.
    January 2009 - May 2012
    -Responsible in handling some of the verifiers and doing mock calls for the new waves.
    -Attending/Facilitating calibrations and meetings both internal and external (Client).
    -Attending to agent’s needs or inquiries regarding the product.
    -Responsible for monitoring agents customer interactions against client specified policies and procedures as stated in the QA guidelines.
    -Responsible for sending pre-planned pullout requests.
    -POC of Client’s initiative: PROVIDER ADVOCACY.
    -Back-up in the INQUIRY TRACKING AUDITS.
    -POC for the NESTING agents Wave 7.
    -Responsible in maintaining quality levels or quality assurance by closely monitoring the Teams that I’m handling and the account per se.
    -Making sure that we meet/exceed client’s expectations by improving the agents’ performance through evaluations and one-on-one coaching.
    2.) CUSTOMER SERVICE REPRESENTATIVE | TELETECH HOLDINGS INC.
    November 2007 - January 2009
    -Receiving calls from health care providers.
    -Responding to their needs by giving the providers correct and complete information with excellent English communication skills in every call.
    -Ensuring high-quality customer service level with strategic interaction, good rapport and sufficient product knowledge.
    -Addressed customer concerns regarding benefits, claim status/payments, eligibility and other inquiries with thorough documentation on inquiries for tracking and future reference.
    -Strictly adhering to US Federal Regulations (HIPAA) prior to giving any protected health information.
    -As a mentor, I am responsible to help out my fellow agents especially the new ones and doing call backs after spotting an error.
    -Doing floor support when needed.

    OFFICE CLERK | STONE TREASURES INTERNATIONAL TRADING CORPORATION
    March 2007 - June 2007
    -Overseeing the deliveries coming in and the out of the company.
    -Filing of the receipts and interacting with the customers and dealers.
    -Auditing the money on hand versus the total amount of sales if it’s equal.
    -Cashing out checks on due.
    -Responsible of all the documents in the office and the all the properties in the office.
    -Responsible in making purchase orders and the uploading of the inventories.
    -Responsible in dealing with irate customers if not handled by the salesclerks and to settle the problems in the company if needed.
    -Preparing all the deposit slips and documenting all the information needed.

    SALES CLERK/ CASHIER | RACAL CERAMICS BARGAIN CENTER, INC
    April 2006 - March 2007
    -Responsible in dealing with the customers and computing the needed item for their houses.
    -Responsible in documenting the items that will be purchase by the customers.
    -Arranging the products and providing good customer service.
    -Auditing the money on hand versus the total amount of sales if it’s equal.
    -Cashing out checks on due.
    -Responsible in dealing with irate customers if not handled by the salesclerks and to settle the problems in the company if needed.
    -Preparing all the deposit slips and documenting all the information needed.
    -Responsible in making purchase orders and the uploading of the inventories.
    -Responsible in making purchase orders and the uploading of the inventories
    Education Summary: Education

    Bachelors, Mass Communication | Metro Dumaguete College
    November 2009 - March 2012
    Bachelors, Nursing | St. Paul University Dumaguete
    June 2004 - April 2006
    Department Heads List from 2004-2006

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    Skills

    data entrymicrosoft excelmicrosoft office (ms office)microsoft powerpointmicrosoft word

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