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    Hazel Tee

    Hazel Tee

    Writer

    New Cebu, Philippines

    I am a freelance writer and data entry specialist. I am still new at this line of work but I am a fast learner, able to do a job with minimal supervision, thorough, and prompt...Read moreI am a freelance writer and data entry specialist. I am still new at this line of work but I am a fast learner, able to do a job with minimal supervision, thorough, and prompt with delivery of work done.

    Area Covered: All Countries


    Work Experience
    -----------------

    Summary: I have worked in the call center industry as a customer service associate for 8 months, technical support representative for 11 months, accent and communication coach for 3 months and now as a quality representative for 1 year and 6 months.
    Job Title: Quality Representative
    Company: Stream Global Services
    Description: Handled quality control tasks for HP printers.
    Monitored and provided feedback to Canadian and Filipino customer service agents for strict quality guidelines compliance.
    From:01/Sep/2009 To:01/Apr/2011

    Job Title: Accent and Conversational English (ACE) Coach
    Company: Teletech
    Description: Monitored customer service and technical support agents for communication skills purposes.
    Coached and provided feedback and recommendations for improvements on call-handling.
    From:01/Mar/2009 To:01/Jun/2009

    Job Title: Technical Support Representative
    Company: TeleTech
    Description: Assisted customers on how to set up their broadband connections for a New Zealand broadband company.
    Provided 1st level troubleshooting and customer service for Telecom NZ.
    From:01/Apr/2008 To:01/Mar/2009

    Job Title: Entertainment Consultant / Customer Service Representative
    Company: Convergys Philippines
    Description: Assisted satellite TV customers with their billing and programming concerns.
    Provided 1st level technical troubleshooting for DirecTV connection issues and set up.
    From:01/Nov/2006 To:01/Jul/2007

    Job Title: Club DJ / Cruise Staff
    Company: Norwegian Cruise Line
    Description: Provided nightly dance music for M/S Marco Polo's dance club.
    Assisted the ship's choice clientele with their entertainment needs while on board and while on tour.
    From:01/Feb/2001 To:01/Nov/2002

    Job Title: Radio Host / Disc Jockey
    Company: Quest Broadcasting Incorporated (Killer Bee 92.3 - Cebu)
    From:01/Jan/1996 To:01/Jan/2001



    Education
    -----------------

    Field of Study: Business Management
    University / College: University of San Carlos

      4.3
      (3)
      $10
      /hr
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    call centerCopywriting

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    Research & write review content
    • Rupalby Rupal S.
    • Posted: 11 May 2012
    • 0
    • 15 May 2012 Rupal S.
      Rupal S.
      Slough, GB

      Great work, and within a short space of time

      Hazel T.
      Hazel T.

      Thanks ... Again, it was a pleasure working with you.:-)

    Research & write review content for website (English language)
    • Rupalby Rupal S.
    • Posted: 14 Mar 2012
    • 2
    • 26 Apr 2012 Rupal S.
      Rupal S.
      Slough, GB

      She completed the work to a high standard

    • 20 Apr 2012 Rupal S.
      Rupal S.
      Slough, GB

      Great work so far

    141090126826

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