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    Esta Henderson

    Esta Henderson

    NVQ4 Customer Svc./ VA / PA / Management / Administration

    London, United Kingdom

    I am the VA you are looking for! I take great pride in providing quality remote Assistance in a timely, accurate and friendly manner. I have an excellent telephone manner, am very...Read moreI am the VA you are looking for! I take great pride in providing quality remote Assistance in a timely, accurate and friendly manner. I have an excellent telephone manner, am very well spoken and enjoy written and verbal interaction with clients. I am a flexible worker, quite happy to work to US and UK time zones. I am British but have relocated to Bulgaria.

    Currently employed as a remote worker for an Oil and Gas company, my duties include (but are not limited to):

    - Calendar management and Appointment setting
    - Customer correspondence
    - Maintaining CRM and task management systems
    - Organizing conferences & Exhibitions - including travel and accommodation arrangements
    - Attending Exhibitions as booth staff
    - Researching and implementing Marketing strategies
    - Managing a Social Media campaign
    - Proof-reading, brochure design, assistance with blog writing
    - Invoice payments (business and private)
    - Screening and hiring Freelancers for Ad hoc projects
    - Website/ Software testing
    - Internet research

    I also provide customer service support for a UK based client, this includes:

    - Inbox management
    - Speaking with clients on the phone
    - Resolving customer disputes
    - Maintaining a CRM
    - Acting as a go-between, between clients and a legal team
    - Internet research

    I am familiar with Word, Excel, Wordpress, Powerpoint and many other programs

    I have many years experience working as a Customer service office supervisor for a UK based international logo printing company. My main duties were liaising with customers on the telephone, resolving problems, arranging rep visits to customers, accepting visitors for site visits to the factory, attending daily team leader meetings to coordinate inter-departmental workflow and to discuss and resolve internal production issues.

    I am articulate, self-motivated and have many years experience of working to strict deadlines.

    Feel free to contact me to find out how I can assist you!

      5.0
      (7)
      £11
      /hr
    Contact

    Skills

    administration supportcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementpersonal assistantproject managementvirtual assistantuser testinginternet research +1
    microsoft word

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    Last active
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    Skills

    administration supportcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementpersonal assistantproject managementvirtual assistantuser testinginternet research +1
    microsoft word

    Insights

    Freelancer Buyer
    Projects listed
    0
    Freelancers worked with
    0
    Last active
    Apr 29 2022
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    10
    Buyers worked with
    8
    Last active
    Apr 29 2022
    Response time
    instantly
    Skills Insights

    Insights

    Freelancer Buyer
    Projects listed
    0
    Freelancers worked with
    0
    Last active
    Apr 29 2022
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    10
    Buyers worked with
    8
    Last active
    Apr 29 2022
    Response time
    instantly
    Skills Insights
    administration supportcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementpersonal assistantproject managementvirtual assistantuser testinginternet research +1
    microsoft word
    • Reviews
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    Customer Service Support
    • Hellenby Hellen B.
    • Posted: 24 Jul 2018
    • 16
    • 03 Sep 2018 Hellen B.
      Hellen B.
      Hove, GB

      Great support - thank you!

    • 28 Aug 2018 Hellen B.
      Hellen B.
      Hove, GB

      Excellent customer support! Highly recommend.

    • Show more feedback (1)
    I need a superb Virtual Assistant
    • Justinby Justin M.
    • Posted: 13 Jun 2018
    • 10
    • 10 Aug 2018 Justin M.
      Justin M.
      London, GB

      Esta was great - Problems on my end trying to get a new idea off the ground but her work, professionalism & communication. Faultless

    Unicorn Virtual Assistant needed: 20hrs/month trial, to help me transform more lives
    • Anisby Anis Q.
    • Posted: 30 Jan 2018
    • 16
    • 08 Mar 2018 Anis Q.
      Anis Q.
      London, GB

      Simply brill. Efficient and anticipates what's next. The best month, i managed to get so much done, thanks to Esta. Such a pleasure working with Esta. Look forward to working in the future.

    Website Content Editor, Business Plan Research, Proof Reader, Events Organisation
    • Staffby Staff C.
    • Posted: 16 Jun 2014
    • 1
    • 19 Jul 2014 Staff C.
      Staff C.
      London, GB

      worked hard and researched well

      Esta H.
      Esta H.

      Thank you Satfford - I hope to work with you again!

    Project Manager / Office Manager -Ongoing - Virtual
    • Nancyby Nancy B.
    • Posted: 10 Jul 2013
    • 4
    • 26 Jul 2013 Nancy B.
      Nancy B.
      Bishop, TX, US

      I enjoy working with Esta! She does everything she says she will and she follows through! Thank You Esta for making my work easier!

      Esta H.
      Esta H.

      Thank you Nancy - I enjoy working with you too. Thanks also for the prompt payment!

    PA - Junior HR Assistant/e for our Chef and Front of House Agency.
    • Rby R W.
    • Posted: 4 Sep 2014
    • 1
      No result found
    Customer Service Agents
    • Rby R C.
    • Posted: 2 Aug 2014
    • 6
      No result found
    Administrative Assistance
    • Fatimaby Fatima A.
    • Posted: 9 Apr 2014
    • 0
      No result found
    Calling all telesale, telemarketing and sales people to work for a great brand!!
    • PouchSmartby PouchSmart
    • Posted: 11 Sep 2013
    • 2
      No result found
    I Need a VA to Make Sale Phone Calls and Process Payments, NOT Cold Calling!
    • Nunoby Nuno S.
    • Posted: 29 Aug 2013
    • 2
      No result found
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