Writing in a freindly and nice way

Num. of articles: 1
Words per article: 1000
Industry: Business
Topic: Questionnaire, Terms and Condition writing
Tone: Objective/Impersonal
Outline & Structure: Dear Candidate,

I have a business that installs barriers and bollards, please see www.shug.com.au. I'm looking for someone that can write a questionnaire, terms and conditions in a really friendly way without freaking my clients out (It does not need to be written in a legal format). The information will be added to my website so the right candidate must have a clear understanding of English and has had previous experience in writing. I have attached my description for you to look at and I am more than happy to have any feedback or ideas to assist in making this really great.

Thanks for your time

James
Extensive research needed: no
Extra notes: