Virtual Office Manager

Manager needed to oversee day to day operational processes in the smooth running of our eCommerce site

The founder has other projects taking up some time and so this person must take over the management. The website runs itself to a certain extent - we have administration, product management etc. all delegated, and more importantly every task is fully documented.

This role is effectively answering to the CEO / founder and replacing him as manager.

What's involved:

Ensure our customers are 100% happy with service and response times - and if not fix the problems preventing that happening.

Overseeing and reviewing daily the staff tasks - check support tickets to see we've answered correctly, make sure orders are sent out on time and if not speak with suppliers to find out why and resolve.

Being the first point of call for our small team of staff if they need approval, feedback or help with anything.

Remote working, you must have your own office and telecoms.

Be knowledgeable in web technologies such as Google docs, Skype, etc. (everything is run web-based here).

You don't need to be technical but you can learn quickly about the products we sell, although tech support will be done by other staff. You will be the manager of those processes and staff though.

Most importantly the CEO needs to trust 100% that you can manage the day to day operations alone.

This isn't a full time role and we can discuss hours after you bid.