Explainer video on a new product launch

I am looking for an explainer video for a new product my company is launching. I am open to ideas and want to include elements which works best for the product. I belong to a SaaS and introducing a platform for helpdesk engineers. I will be providing you with all details including the features. Will also be able to provide you access to the platform for you to form a better understanding.

The aim of the video is to show how the product DD tech works.
In the below story line I want to use an old car and new car analogy. PSA is an old car which requires a lot of push and shove- wasting time, whereas DD Tech feels like a ferrari, smooth, fast and easy.

Rough Video Storyline:
Max has been working as a system engineer for the past 3 months in ABC Solutions and trained to use a PSA (old car) for his work. Despite being trained, he must continuously ask for help and search how to use the PSA. On average, he spends 8 hours figuring out the PSA, hampering his performance. He found the PSA to be slow and complex. Sometimes he would lose track of his tickets (hear you can use a car analogy - the engine gives troubles) which leads to the clients giving poor feedback. He brought these concerns up with his Service Excellence Manager, Ben. Ben went out to look for a tool which could help his Level 1 and Level 2 help-desk team to be faster and more efficient. That is when he found DD tech. DD tech is a simple, fast and efficient tool for Level 1 and 2 helpdesk team. It has all the functions they will need to perform their daily tasks (a new swanky ferrari) Showcasing all features.
• Create, view, edit, and close tickets from a single interface
• View your schedules and get reminders for today's tasks
• Use the new DD Talk chat system from the same interface
• Send Broadcasts to your users to inform them of important messages
• Automate ticket replies, or trigger webhooks when updating a ticket with Macros
• Trigger notifications using our API to notify your techs of important events
• Never lose track of tickets with multiple in-screen tabs
• See your customers presence (requires DD Talk)
• Format & standardize using markdown for a shared, professional & branded response within the Customer Portal
• Create and enforce standard operating procedures
Ben loved DD Tech and signed up for it immediately. He realized there was no need to train the Level 1 and 2 team and they could work efficiently almost immediately. The clean interface and fast processing pushed him to sign up with us immediately. What are you waiting for? Make your Helpdesk Team effective today.