Outsourced IT Support & VBA Support Partner Required

Multi-Site Care Group | Ongoing Support Contract

We are a growing multi-site care group seeking a reliable IT support provider, small technical team, or agency to support our day-to-day operations across multiple locations.

We are not looking for a sole freelancer, unless there is clear contingency cover in place. Ideally, we want an established provider with at least a second person available for resilience and continuity of service.

About us

10 care sites

Each site has approximately 4 laptops and 4 mobiles

1 central team with around 15 user-specific laptops

Current setup

At site level, devices are generally not user-specific

In the central team, laptops are user-specific

Access to our individual software platforms is managed through user logins, but support for those SaaS systems is not part of this role

Microsoft Office Standard

BlueHost hosting

2 WordPress websites

Dropbox for file sharing

Many of our operational files rely on VBA, so experience in maintaining and modifying VBA-based files is essential

Support required

We are looking for ongoing support in two main areas:

1. General IT support

Approx. 2 hour per week

Setting up new laptops and installing relevant programmes

Assisting users with technical issues

2. Application / VBA maintenance

Approx. 2 hours per week

Updating and modifying VBA-driven files and tools

Supporting operational file maintenance and improvements

Response expectations

User support required same day, ideally within 3–4 working hours

Support hours: weekdays, 9am–5pm

Application maintenance can usually be completed with a 1 working day turnaround

Non-urgent upgrades can have a longer lead time, such as up to 1 week

Occasional larger technical projects / builds may also arise from time to time

Ideal provider

We would particularly like to hear from providers who:

already support similar clients or multi-site businesses

have an established track record in outsourced IT support

have strong Microsoft desktop support capability

have solid experience with VBA troubleshooting, file maintenance, and updates

can provide dependable cover and business continuity


Please include in your response

a short overview of your business / team

where your team is based

how many people are in your support team

your experience with similar clients

your experience with VBA support and maintenance

your support hours and typical response times

your pricing structure

your onboarding availability

We are looking for a provider who can offer a practical, responsive and dependable service, with the flexibility to support occasional larger pieces of work as needed.

If you feel your team would be a good fit, we would be pleased to hear from you.