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I need help setting up our 3CX phone system
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Post a project like this£200(approx. $257)
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- #4160601
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Description
Experience Level: Intermediate
I seek assistance configuring a 3CX telephony platform to optimize client communication workflows. Specifically, configuration is needed to integrate Twilio telephone numbers with the 3CX system, enabling users to send and receive SMS messages from clients directly within the platform. Messages received through this channel must then be automatically logged within a Hubspot CRM as notes, maintaining a centralized record of all client correspondence.
Additional support is requested to identify an alternative provider to Twilio that permits the use of assigned mobile numbers through WhatsApp Business on employee devices long-term. As Twilio-sourced virtual numbers risk intermittent access restrictions by WhatsApp for alleged VOIP compliance issues, an option compliant with all platforms' policies is preferable. Experience integrating similar unified communications solutions, as well as expertise across telephony infrastructure, SMS/text platforms and CRM systems would be well-suited to address the diverse requirements.
Collaboration is sought to bridge existing tools and modernize contact center capabilities. By streamlining SMS, collaboration apps and CRM within a single telephony dashboard, productivity and client satisfaction should be enhanced. Your technical skills and vendor research acumen could help solve lingering integration obstacles to deliver an optimized digital customer experience.
NOTE: We have developers to do any work required, but we need an expert who is experienced to save us time. This would be more of a consultative job.
![Harpal S.](https://www.peopleperhour.com/imgs/default_avatar_light_70x70.png)
Harpal S.
100% (1)Projects Completed
6
Freelancers worked with
6
Projects awarded
16%
Last project
22 Jul 2020
United Kingdom
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