Domain Support for WiX (inc. Bluehost/Wordpress/GoDaddy)
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Post a project like this1272
£20/hr(approx. $25/hr)
- Posted:
- Proposals: 4
- Remote
- #3025610
- Completed
Description
Experience Level: Expert
Greetings all,
I've been having issues connecting my domain (therailwayportslade.co.uk) to a new WiX website I've built, finished and paid for a premium plan for. It is now sat ready and waiting for connection to the domain. However, the domain in question is currently in use by an old wordpress site which is part of a package with bluehost who 'include' the optimised wordpress blogger as part of the package as this also hosts our email servers for the domain. The domain itself was purchased with GoDaddy and is set to renew in 2024.
According to Godaddy, the domain is still not connected to any website. Although it must be because the wordpress site works and WiX will not allow it to be connected to the new site because it's 'in another account'
When I spoke to Bluehost to see if they could help, the suggested I change the NS to point to Wix, which just sent me to the broken cables screen shown below.
I am normally quite comfortable adding domains to wix sites and updating the nameservers but after hitting the error message shown below I have now exhausted all options and methods known to me with regards to updating the nameservers to point towards wix. WiX themselves have offered zero support and I keep getting this error message when trying to link the domain (even if NS are already set to point to WiX and have been given at least 4 hours to propogate)
"This domain is in another account. Make sure you have filled in the correct domain name. If you’re sure this domain is yours, log into the account associated with this domain."
Because it's divided between wix, bluehost, godaddy and wordpress none of them have been particularly helpful with support. Classic.
Were it not for the emails linked to the domain I'd have nuked the entire thing from orbit and started again, but here we are! Hope this is something that you'll be able to assist me with.
I'm available over the phone should this be something you can assist with and need to chat to me live. Thanks.
Mike
Events & Marketing Manager
www.goodtimes.pub
I've been having issues connecting my domain (therailwayportslade.co.uk) to a new WiX website I've built, finished and paid for a premium plan for. It is now sat ready and waiting for connection to the domain. However, the domain in question is currently in use by an old wordpress site which is part of a package with bluehost who 'include' the optimised wordpress blogger as part of the package as this also hosts our email servers for the domain. The domain itself was purchased with GoDaddy and is set to renew in 2024.
According to Godaddy, the domain is still not connected to any website. Although it must be because the wordpress site works and WiX will not allow it to be connected to the new site because it's 'in another account'
When I spoke to Bluehost to see if they could help, the suggested I change the NS to point to Wix, which just sent me to the broken cables screen shown below.
I am normally quite comfortable adding domains to wix sites and updating the nameservers but after hitting the error message shown below I have now exhausted all options and methods known to me with regards to updating the nameservers to point towards wix. WiX themselves have offered zero support and I keep getting this error message when trying to link the domain (even if NS are already set to point to WiX and have been given at least 4 hours to propogate)
"This domain is in another account. Make sure you have filled in the correct domain name. If you’re sure this domain is yours, log into the account associated with this domain."
Because it's divided between wix, bluehost, godaddy and wordpress none of them have been particularly helpful with support. Classic.
Were it not for the emails linked to the domain I'd have nuked the entire thing from orbit and started again, but here we are! Hope this is something that you'll be able to assist me with.
I'm available over the phone should this be something you can assist with and need to chat to me live. Thanks.
Mike
Events & Marketing Manager
www.goodtimes.pub
Mike P.
100% (2)Projects Completed
2
Freelancers worked with
1
Projects awarded
100%
Last project
16 Mar 2021
United Kingdom
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