Customer Support for Software Outsourcing Business

We are seeking a freelance professional to provide customer support and recruitment administration for our software outsourcing business. The project focuses on managing candidate communications, scheduling interviews, maintaining recruitment records, and supporting daily administrative activities over a four-week period.

The freelancer will work remotely and communicate with our internal team throughout the project.
The freelancer will be responsible for completing the following tasks:

Respond to candidate enquiries received through email and professional networking platforms.
Schedule interviews and coordinate calendars with candidates and internal team members.
Maintain accurate candidate records using spreadsheets or our internal tracking system.
Update candidate statuses throughout the recruitment process.
Prepare interview confirmations and follow-up communications.
Organize recruitment-related documents and administrative records.
Escalate technical or management-related enquiries when appropriate.
Provide clear written communication while maintaining confidentiality.
Deliverables

By the end of the project, the freelancer should provide:

All assigned candidate enquiries responded to within agreed response times.
Interview schedules maintained accurately with minimal conflicts.
Complete and organized recruitment records.
Weekly activity reports summarizing completed work, scheduled interviews, and outstanding tasks.
Professional communication with candidates throughout the project.
Timeline
Estimated project duration: 4 weeks.
Expected availability: approximately 20–30 hours per week.
Work should be completed during normal European business hours where possible.
Required Skills
Excellent written English.
Previous experience in customer support, recruitment coordination, virtual assistance, or administration.
Strong organizational and communication skills.
Experience with Microsoft Office or Google Workspace.
Ability to manage multiple tasks and meet deadlines.
Reliable internet connection.
Budget

Please submit either:

Your hourly rate together with an estimate of the total hours required, or
A fixed-price proposal covering the complete scope of work.

When submitting your proposal, please include:

A brief summary of your relevant experience.
Your availability during the project period.
Any experience with recruitment support, customer service, or administrative projects.
Any questions you have about the project scope.